Tenant Experience Manager

Who We Are 

Lulafit is a leading provider of amenity management and consulting services for commercial real estate. Our company enhances the value proposition of properties by delivering exceptional amenities and experiences to tenants through hospitality services and proprietary technology, thereby fostering tenant satisfaction, retention, and overall property performance.

What You’ll Do

As a Tenant Experience Manager at lulafit, you will be managing on-site fitness and amenity facilities at a large commercial office building. You will be responsible for managing all aspects of the facilities, including but not limited to, finance, sales, marketing, conference center bookings, personal training, and operations. You will also be accountable for helping to develop our processes, programs, and people to ensure we achieve our goal. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience.

How You'll Do It

• Foster client relationships with corporate partners in the building
• Oversight of customer (member) satisfaction and engagement 
• Drive membership growth through sales outreach and partnerships with tenants in the building
• Drive revenue growth in all areas, including but not limited to, conference centers, membership, nutritional counseling, semi-private and personal training.
• Manage all client relations for corporate partners within the building.
• Manage all day-to-day operations of the fitness center, conference centers, and other amenity spaces
• Partner with events team to plan and execute on periodic wellness events
• Assist in the development of client outreach communications and marketing tools
• Responsible for site budget and presenting monthly financial reports
• Participate in regularly scheduled meetings with building management to review success metrics
• Oversee marketing strategy of all programs and offerings to tenants of building
• Onboard, manage, train and develop on-site staff 
• Support the Operations Team with other projects and tasks related to increasing client engagement and member experience

What We Expect of You

• Team Performance
• Financial Performance
• Site Performance
• Client and Customer Satisfaction

Key Competencies

• Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust. Monitors goals and performance. Creates a culture or trust, mentors, and coaches.
• Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
• Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
• Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
• Humility: Listens to understand. Takes ownership whether you are right or wrong. Has the confidence to admit mistakes and collaborate on solutions.

Desire Skills + Experience

• Experience in the wellness or hospitality industry
• Previous management or supervisory experience
• Group fitness certification(s) preferred but not required
• Previous experience creating budgets and reading P&L reports
• Proficient in Google suite and MS Office (Word and Excel)Experience in the real estate industry is preferred, but not required
• Thrive in a dynamic, fast-paced, collaborative startup environment

Benefits & Perks

At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:

* Paid Medical Options & Life

* Dental & Vision

* 401k with employer match

* Generous Parental Leave

* Professional Development Reimbursement

* Recognition & Rewards Program

Why We’re Different

At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo. 

We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.