Tenant Experience Manager

Who We Are 

Lulafit is a national leader in amenity consulting, technology, and management. Today, lulafit works with top organizations and real estate communities to create a culture and space that supports people’s physical, social, and mental well-being. The result is increased retention, higher engagement, and healthier and happier people.

What You’ll Do

As a Tenant Experience Manager at lulafit, you will be managing on-site amenities and hospitality services at a commercial office building. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience. You will also be accountable for helping to develop our processes, programs, and people to ensure we achieve our goals.

How You'll Do It

• Oversight of tenant satisfaction and engagement Foster client relationships with corporate partners in the building
• Manage all day-to-day operations of the fitness center, conference centers, and other amenity spaces
• Host and support meetings and events for tenants in amenity spaces. including but not limited to set up, catering, and A/V
• Oversee and manage part-time Fitness Manager to ensure smooth operations in the fitness center, including onboarding, scheduling, and on the job training
• Manage and stock pantry service for tenants
• Plan and execute regular tenant engagement events
• Develop partnerships with local vendors for events
• Manage registration, execution and follow-up
• Oversee marketing strategy of all programs and offerings to tenants of building
• Create materials such as tenant newsletters, special promotional materials and signs
• Drive activation through marketing outreach and partnerships with tenants in the building
• Grassroots efforts to prospect external bookings within amenity spaces
• Accountable for site budget and presenting monthly financial reports
• Participate in regularly scheduled meetings with building management to review success metrics

Key Competencies

• Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust. Monitors goals and performance. Creates a culture or trust, mentors, and coaches.
• Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
• Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
• Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.

Desired Skills & Experience

• 5+ years of experience in the hospitality or wellness industry
• Previous management or supervisory experience
• CPR and First Aid Certifications
• Group fitness certification(s) preferred but not required
• Previous experience creating budgets and reading P&L reports
• Proficient in Google suite and MS Office (Word and Excel)
• Experience in the real estate industry is preferred, but not required
• Thrive in a dynamic, fast-paced, collaborative startup environment

Benefits & Perks

At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:

* Paid Medical Options & Life

* Dental & Vision

* 401k

* Generous Parental Leave

* Professional Development Reimbursement

* Personalized Mental Health Support

* Team Social Events

* Virtual Wellness Platform Access

* Branded Company Swag

* Recognition & Rewards Program

Why We’re Different

At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo. 

We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.