Terminal Manager

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

Our people deliver.® 

Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Terminal Manager is accountable for supporting the Station in the success of the local P&L, operational oversight, staff management, team leadership and process development of the station to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met. Responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines with respect to operational, administrative, customer service, marketing, and sales support for the station. This position will work with the sales teammates to develop and grow business in the Chicago region

What You Will Be Doing Day-to-Day:

• Closely involved with overall profitability and service performance of the Station, with specific responsibility for operations and warehouse operations for the Domestic and Local Cartage product lines.
• Review, revise, and approve all customer and station operational SOP’s with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of the Station.
• Review, revise, and submit customer tariffs and requests for quote to ensure maximum profitability for the station while providing exceptional service for the customer.
• Provide all necessary operational support to empower sales team to identify and secure new business opportunities.
• Manage Station operations and warehouse personnel. Mentoring of staff, conduct regular performance reviews and general overall personnel development.
• Share in the responsibility for recruitment, retention, and training development of station customer service and operational staff.
• Service all existing customers, while assisting sales in marketing AIT’s full range of transportation services to new customers. Meet company service metric expectations.
• Ensure directives, rules, and procedures are communicated to all station personnel.
• Ensure safety methods and programs are implemented and maintained.
• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Implement and direct quality control program for all operational areas while constantly striving for cost efficiencies and while providing best of class service for our customers.
• Participate and assist in preparing for a station budget on an annual basis and monitor adherence on monthly basis to that budget. Take necessary steps when actuals move outside of tolerance.
• Ensure timely and accurate billing and posting of all transactions on a daily basis.
• Monitor all relevant Station profits / losses for anomalies; take steps to correct any ongoing issues.

What We Look for in Teammates:

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• Bachelor’s degree preferred, experience can be used in lieu of education
• At least 6-8 years of experience in the industry
• 3+ years of managerial experience
• Good understanding of geography, current affairs on a global-political level
• Strong customer service skills
• Strong attention for detail
• Ability to effectively communicate, both verbal and written
• Must be PC literate
• High level of initiative
• Strong problem-solving skills with ability to develop new ideas and innovative solutions
• Detail-oriented individual with great communication skills
• Enjoys working in a fast-paced environment

What AIT Can Offer You:

• Growing company with a record year in performance that continues to scale!
• Opportunity to drive significant changes in our station with an ability to make an impact across the organization
• Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
• Laid-back and open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunity for advancement
• Competitive compensation & benefits package
• Generous paid time off
• Tuition assistance for your personal development
• Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to [email protected].