ThinManager Support Engineer (Remote)

Job Description

Summary

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.

Position Summary

The ThinManager Support Engineer will work with customers to resolve their

application and product issues, which will allow the customer to maintain or

improve their automation system. The engineer will join our Visualization Software team where you will have the opportunity to work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information enabling decision-making to improve systems or processes across plant operation. The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

What you will do

• The engineer's primary responsibility is to provide technical support for theFactoryTalk OperationSuite of products with a concentration on ThinManager.
• The engineer will provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• In most cases, this support will be provided via telephone.
• Support via email or technical notes will also be required.
• The engineer may be asked to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers.

Be able to work effectively and proficiently with the following:

• Internet Information Services (IIS)
• Distributed Component Object Model (DCOM)
• Familiarization with various Microsoft Technologies
• Structured Query Language (SQL), SQL Server Reporting Services (SSRS), Microsoft Office
• Programming experience in any of the following: Java, VBA (with ActiveX controls), Windows PowerShell, JavaScripting, Python, R, C# or C++ or equivalent
• Industrial Automation and Control Systems (IACS) networks
• Remote Desktop Services (RDS)
• Active Directory (AD)
• Network boot devices such as thin or zero clients using Intel PXE (Pre-Boot Execution Environment)
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Virtual Machine management with VMWare ESXi, VMWare vSphere, and/or VMWare Desktop; Microsoft Hyper-V experience a plus
• IP network cameras and Real-Time Streaming Protocol (RTSP)
• Virtual Network Computing (VNC) servers
• Windows Firewall
• Radio Frequency Identification (RFID) Badge Readers
• Bluetooth Low Energy (BLE) Beacons, iBeacons, Bluetooth Beacons
• Capture and analyze network packets using Wireshark

Basic Qualifications

• Bachelor's Degree
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science,Information Systems (other degrees considered based on relevance to the role)
• Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products including but not limited to FactoryTalk View Site Edition, FactoryTalk View Machine Edition, FactoryTalk ViewPoint, RSView32, and ThinManager.
• 5+ years experience troubleshooting, implementing, and or design of industrial process and/ or automation systems. Knowledge of PLCs, Ethernet networking, domain administration, firewall management, historians, SQL, and Human Machine Interface (HMI) systems.
• Experience installing, configuring and administering Microsoft Windows Server, Microsoft Active Directory and Group Policy, domains, domain trusts, domain networks, DNS, DHCP, Microsoft SQL Server, VMWare ESXi, VMWare vSphere, Hyper-V, Web-based applications, Relational Databases, and Open-Source Projects.
• Experience with Microsoft (RDS) Remote Desktop Services including installing the server role, licensing with RDS CALs (Client Activation Licenses), creating session collections, publishing remote apps, and troubleshooting connection issues between clients and the server.
• Ability to troubleshoot complex software and hardware issues by isolating and breaking them down into smaller problems that can more easily be solved.
• Experience guide customers on how to fix display output issues between computers and monitors using VGA, DVI, DP, and/or HDMI connectors and display adapters.
• Able to filter Windows Event Viewer logs and other program logs and identify events that may be contributing to an issue.
• Able to isolate network issues using Windows Command Line, PowerShell, and Wireshark.
• Understand complexities of and traverse different network subnets between server and client devices.

*For the right candidate, this position could be worked remotely from any location in the US

**This position is part of a job family. Experience will be the determining factor for position level and compensation.

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

#LifeAtROK

#LI-SM2

#LI-Remote

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.