Ticket Office Supervisor - Excalibur

Are you ready for the next step in your career in Ticket Operations? Excalibur is looking for their next Ticket Office Supervisor to join their amazing team! Apply now and become one of the stars behind The SHOW. At MGM Resorts International we have one exciting mission: To entertain the human race.

THE JOB:

As a Ticket Office Supervisor at Excalibur, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING PAY: $18.54 per hour

THE DAY-TO-DAY:

• Support the Manager in maintaining all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Generate daily reports on all events for senior leadership, management and promoters
• Manage the guest queue system assembling or disassembling queues and stanchions as needed
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE RIGHT CANDIDATE WILL HAVE:

• 2+ Years of Prior Relevant Ticket Office experience or cash handling.
• High School Diploma, GED or equivalent.
• Work varied shifts, to include weekends and holidays.

WHAT WILL MAKE YOU STAND OUT:

• 2+ Years of Prior Relevant Experience in Customer service.
• 2+ Years of Prior Relevant Experience in leading/supervising or managing employees.
• Bilingual, English as the primary or secondary language.
• Experience working in a similar resort setting.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits including 401K matching
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!