Ticketing Manager

Position Summary:

Reporting to the COO, the Ticketing Manager is responsible for creating and driving ticketing strategies, operations, reporting and technologies while ensuring a professional ticketing experience is delivered for customers. The Manager will draw on their extensive experience in ticketing to oversee the existing ticket sale process and develop new ticket revenue strategies and product offerings. This position also manages current ticketing operations, processes, and implements any improvements that can contribute to an elevated customer experience from the time of purchase through the customer arrival at the ticketing gates. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties and Responsibilities:

• As a member of the management team, this role will help develop and implement initiatives vital to the success of Barrett Jackson, especially as they relate to ticketing of the Auction events.
• Collaborate with Senior Management on modeling new ticketing strategies, concepts, and technologies.
• Identifies and monitors key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results.
• Drive strategy and development of the event ticket sales and all associated processes, fulfillment and software technologies in ticket technology and online selling and reselling platforms.
• Administer efficient, accurate, and timely reporting mechanisms related to sales activity as well as budget pacing activity.

• Responsible for the oversight of all ticketing operations including ticket inventory and security procedures.
• Monitor and incorporate secondary ticketing market trends into both the short and long-term strategy.
• Management of ticketing and scanning operations and the technologies used at the event gates.
• Constant review of the current ticketing software to suggest and implement improvements that can contribute to an elevated experience for customers and the departmental users of such software.
• Lead the development and management of performance reporting and data analytics surrounding tickets and gate scans.
• Manage all year-round fraud prevention efforts and manage all event day customer service ticket issues, including lost, stolen, and counterfeit tickets.
• Monitor and evaluate the consumer purchasing journey for customers.
• Works cooperatively with a wide variety of contributors and stakeholders from across the organization to achieve shared objectives.
• Accountable for the results of the Guest Services team, including overseeing the training, development, and performance of team.
• Manages multiple processes, programs, and projects, while seeking efficiencies in process improvements.
• Responsible for accomplishing set goals and objectives of projects, as well as the budgeting of projects and programs.
• Responsible for forecasting budget and reconciliation for department budget
• Stay current with market trends and competitor positioning to be a subject matter expert regarding all aspects of ticket marketplaces across sports and entertainment.
• Demonstrate leadership qualities by managing and providing a work environment that promotes positive energy, creativity, and teamwork among employees.
• Performs all other duties deemed by management to be an integral part of the job.

Qualifications, Skills and Education Requirements:

• Analytical mind with the ability to analyze and interpret data to tell a story and create actionable insights.
• Professional and effective written and verbal communication skills.
• Ability to work with accuracy and utilize effective judgment under pressure, to include time sensitive deadlines.
• Effective time management skills with the ability to prioritize multiple tasks.
• Ability to work independently and confidently.
• High attention to detail and strong organizational skills.
• Ability to work effectively in a supporting role.
• Working knowledge of Windows-based computer programs including Microsoft Word, Excel and PowerPoint.
• BA/BS degree or equivalent years of experience.
• A minimum of 5 years of relevant experience.
• 2 years in a leadership position preferred.