Ticketing Services Specialist

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

As a Ticketing/Client Services Specialist in the Music Division at AXS, you will be providing front-line, top-notch service and support for our clients at music venue box offices across the country. Equal parts relationship manager and tech support, Client Services staff advise, assist, and advocate for our ticketing venue partners and provide support for all AXS products and services.

What You'll Do

• Work as partners with our client Box Office managers by developing strong relationships and a deep understanding of each venue and its unique challenges
• Develop expertise on all AXS products / services, remaining current with all new releases
• Quickly and thoroughly respond to support and service requests from client venues
• Facilitate the sharing of best practices, offering advice on event and promotion configuration
• Accurately track and report all client interactions to ensure consistent, high-quality service

• Assist with event and promotion configuration for full-service clients
• Troubleshoot and resolve or escalate technical support issues
• Requires extreme attention to detail as well as excellent time management and communication skills.

What You'll Bring

• Advanced, real-world knowledge of live event ticketing and familiarity with the music industry
• Experience with the Back Office ticketing platform is strongly preferred
• Expertise in Microsoft Office including Word, Excel & Outlook

• Proven ability to quickly master new end-user software applications
• Demonstrated excellent written and verbal communication skills
• A commitment to providing excellent service in a fast-paced, high pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner
• Must be flexible about working nights, weekends and occasional holidays.

What’s in it for You?

• You will be working with high profile sports and music clients and making a direct impact on our live events! 
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.