Ticketing Specialist

Who are we hiring?

The Ticketing Specialist will be responsible for the ticketing operations related to the Sales & Marketing department as requested, including implementing dynamic price changes maintaining pricing parity with channel partners, filling complimentary orders, and evaluating refund requests. 

What will you do?

• Implement dynamic pricing changes in Pricemaster submitted by the Revenue Management team.
• System preparations, including building promo codes, affiliate links, and group ticketing buyouts in relevant ticketing systems.
• Support with the creation of tutorials and materials for partners, groups, and consumers to access tickets and accounts.
• Serve as an extension of the box office to support sales and marketing team with Archtics training, event management and troubleshooting.
• Maintain timely communication with stakeholders, business units, team members, peers, and others to convey any ticketing operations issues.
• Keep team up to date on the latest ticketing operation trends and functionality.
• Assist in keeping show calendar up to date.
• Fulfill Sales & Marketing requests which will include Comps program, Concierge tickets, and tour and
• travel partners.
• Transact all approved Sales & Marketing refunds and cancellations as needed.
• Assist in QA of new show builds and other deliverables of the Ticketing Manager.
• Other duties as assigned.

What do you need to succeed?

• 2-3 years of ticketing experience in Ticketmaster Host, ARCHTICS, Account Manager and TM1 Entry.
• Ability to demonstrate success in accurately managing multiple tasks while under tight deadlines.
• Excellent verbal & written communication, organizational and time management skills.
• Skill in examining and re-engineering operations and procedures.
• Good interpersonal skills; well-versed in conflict-resolution scenarios.
• Able to troubleshoot issues and find optimal solutions.

#LI-Hybrid