Tier 1, Help Desk Support Technician

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!

Position Summary

As a Tier 1 IT Help Desk Support Technician, your primary responsibilities would be focused on implementing and supporting various IT infrastructure technologies with an emphasis on resolution. Below is a brief summary of the expectations for this role:

• Independently monitor and respond to internal ticket system and escalate as needed
• Participate in on-call schedule serving as initial level of escalation for computing, storage, backup, automation and virtualization issues
• Efficient on-boarding of new clients, racking, cabling, installation and removal of hardware 
• Help turn business obstacles into technical solutions
• Proactively manage time and expectations throughout the shift
• Present progress reports to immediate supervisor and/or Project Manager (if assigned)
• Verbose documentation of projects or tasks 
• Opportunity and encouragement to mentor, guide and assist peers when required

Our Company Culture:

Our diverse workforce allows Centre Technologies to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

While continuing to utilize and improve our skill sets every day, we also emphasize a rewarding, enriched culture that encourages having fun, too. We at Centre Technologies wish to share this growth with you and encourage you to apply today!

Centre Technologies Employee Benefits: 

• Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Please ensure you have completed the following Centre Technologies Online Assessment within 24-48 hours of application:

Centre Technologies Online Assessment

Education & Experience

• 2+ years experience in IT-related study or field. 
• Must possess basic knowledge and experience with: 
  • Windows 7/8/10 
  • Microsoft Office suite 
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Understanding of Remote Desktop Services (RDS)
  • Foundational knowledge of Azure Virtual Desktop preferred
  • Foundational knowledge of Citrix Virtual Desktop preferred
  • Understanding and foundational knowledge of Virtual Desktop Imaging preferred
• Bachelor’s Degree a plus 

Desired Experience/Certifications

• Certifications 
  • CompTIA A+ Certification a plus 
  • MDAA, MCSA 
• Windows Server 2008/2012/2016 
• Microsoft Office 365 Admin portal 
• Understanding of File Permissions (NTFS & Sharing)