Tier 1 Mac/Windows Support Specialist

Title

Tier 1 Mac/Windows Support Specialist

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Help Desk Tier 1 Mac/Windows Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Tier 1 Mac/Windows Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities:

• Provide hardware and software support for Windows and Mac desktops and laptops
• Provide phone, email and chat support and assist customers resolving technical questions
• Troubleshoot user accounts, software and hardware problems
• Appropriately escalate problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out trouble calls
• Other duties as assigned

Skills & Experience:

• Six months of Help Desk support experience
• Strong experience supporting iOS and macOS
• No experience needed with a vocational technical school certificate (HDI)
• Experience with Microsoft Windows
• Experience using Microsoft Office suite
• Strong written and oral communication skills are required

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

Some of our competitive benefits include:

• Medical and dental coverage
• 401k plan with employer contribution
• Paid holiday, vacation, and sick leave
• Metro-check program
• Tuition reimbursement

Full-Time/Part-Time

Full-Time

Number of Openings

1

Exempt/Non-Exempt

Non-Exempt

Location

Lakewood, CO