Tier 2 Microsoft Dynamics Administrator

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

Octo an IBM company is an industry-leading award-winning provider of technical solutions for the federal government. At Octo we specialize in providing agile software engineering user experience design cloud services and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times Octo is an employer of choice!

You…

As a Tier 2 Microsoft Dynamics Administrator at Octo you will support a multi-year high-profile software development project in support of the Department of Veterans Affairs. This Dynamics Administrator is expected to have a strong background in Dynamics administration and development in a high-demand customer success environment. Responsibilities may include managing security troubleshooting and end-user support. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions processes and applications.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking agile design principles and that solutions are built in collaboration with not for our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities…

• Support the daily cross-functional operational readiness of VA’s shared Microsoft Dynamics platform.
• Manage security users roles profiles groups queues and other Microsoft Dynamics setup options as necessary.
• Maintain the integrity of services integrated with our cloud environments including proprietary in-house systems and external integrations.
• Evaluate new Dynamics releases and applications participate in plans for their implementation and remain current with Dynamics administration best practices.
• Manage Dynamics enhancement projects to support business needs including collaborating closely with external contractors solution vendors and consultants to deliver new business functionality to the platform.
• Monitor performance and scalability and refactor existing sub-optimal features.
• Create reports in Dynamics to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
• Train/support end users with the use of the DYNAMICS application and act as an escalation point for internal DYNAMICS issues.

Years of Experience: 5+ years of relevant experience including at least 3+ years experience with MS Dynamics Administration.

Education: BA/BS degree in a computer discipline OR equivalent applicable experience will be considered.

Location: Remote within the United States.

Clearance: Ability to obtain Public Trust government clearance.

Required Technical and Professional Expertise

• Bachelor’s Degree in computer science Engineering or other technical discipline required OR equivalent work experience.
• Certified Dynamics 365 CRM Fundamentals and or Dynamics 365 Customer Service Functional Consultant Associate (strongly preferred); other Microsoft certifications (e.g. Microsoft Power Platform + D365 Core Microsoft D365 + Power Platform Solution Architect) a plus.
• 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
• At least 3 years of Dynamics Administration experience required.
• Experience with planning and performing regression testing.
• Development experience with Dynamics configuration including the use of third-party tools.
• Experience with Azure and Dynatrace a plus.
• Some familiarity with Agile project management and sprint planning.
• Experience with the Dynamics business workflow; experience working on multiple implementations.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications presentations math analytical and problem-solving skills.
• Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations.
• Must be able to obtain a public trust clearance.
• Must be eligible to work in the United States.
• Must have reliable internet service that allows for effective telecommuting.
• Clearance: Ability to obtain Public Trust government clearance.

Preferred Technical and Professional Expertise
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