Tier 2 Support Engineer

***This job requires active TS/SCI clearance.  Please apply only if you have an active TS/SCI clearance. ***

North Point Technology is looking for a DevOps Engineers to support a critical mission out of Chantilly, VA.

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions!  We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems. At North Point Technology, EMPLOYEES come first!  We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today! 

Applicants should be self-motivated, fast-paced, curious problem solvers with a BS in Engineering or related field, plus the following skills/experience:

Responsibilities:

• Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
• Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
• Monitor system performance and take corrective actions as required.
• Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
• Investigate and resolve user application access issues.
• Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
• Document incidents, workaround, root cause analysis, and corrective actions.
• Perform system checkouts and testing of system upgrades and patches in the operational environments.
• Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
• Independently represent the program in supporting consumer or mission partner maintenance activities.
• Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership.
• Review and report meaningful metrics.
• Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.

Requirements:

• BS and 0-2 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree.
• Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new software and IT concepts.
• Strong problem solving and decision making skills.
• Ability to work autonomously as well as an integral member of a team.
• Linux/UNIX experience.
• May have shift schedule ability to work Panama shift schedule, to include weekends when needed.