Tier 3 Technical Support Agent (Japanese)

Blueprint is a technology company that focuses on digital transformation. We specialize in cloud and infrastructure, data platform and engineering, data science and analytics, organizational modernization and customer experience optimization.  We have a nationwide presence with offices across multiple regions and we serve customers in multiple industry verticals.

Why Blueprint?

We are innovators. Motivators. Thought provokers.  Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.  We want you to bring your biggest and best ideas to help positively impact our culture, clients and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, paid volunteer hours and tuition reimbursement.

What will I be doing?

Blueprint is looking for a Japanese Speaking Escalated Tech Agent to join us as we build cutting-edge technology solutions! We are looking for an experienced, highly organized, support professional who will play a critical role in ensuring compliance of our Service Level Agreement (SLA) and Statement of Work (SOW). The Escalated Tech Agent will also be in direct contact with our client and must be able to communicate in a professional manner.

Qualifications:

• Candidate must have thorough computer hardware, software and networking understanding & experience
• Extensive knowledge of gaming distribution platforms
• Maintain good attendance record
• Exceptional written and verbal communication skills
• Maintain poise, diplomacy, and professionalism always
• Excellent interpersonal, organizational and relationship building skills
• Strong problem solving and business decision making abilities
• Able to perform with little or ambiguous guidance
• Able to self-resolve and research issues with little oversight
• Able to prioritize tasks and manage multiple priorities simultaneously
• Able to de-escalate user complaints
• Must be able to work in a fluid, multi-cultural, close-working, diverse environment
• Must be able to read and write in Japanese

Preferred Qualifications:

FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Bellevue, WA