Tier II Service Desk Analyst

Join our community

Community Health Network has an excellent opportunity available within our Service Desk team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Tier II Service Desk Analyst will be responsible for updating and managing site location data for Community Health Network. This role will be required to work primarily onsite to help identify and resolve missing or incorrect data. Once project assignment is completed, this position is anticipated to transition into our Tier II team, who is responsible for re for resolving or escalating support calls from the IT Service Desk. The Tier II Service Desk Analyst assists in problem management and provides deeper analysis of a customer's incident report or information request than what can be handled at a Tier I level.

Your exceptional skills

-Ability to communicate effectively both orally and in writing, including listening

-Desire to be helpful in any situation

-Strong technical skills and the ability to learn and apply new technologies

-Demonstrate the ability to operate effectively

-Ability to type efficiently and accurately

Your exceptional qualifications

-Bachelor's degree or equivalent field related work experience required

-Three (3) years of customer service experience required

-One (1) year of ServiceNow experience strongly preferred

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

Opportunities to grow your career with scholarships and tuition reimbursement

Recognition for your achievements

Competitive compensation and outstanding benefit packages

Flexible work-life balance

Serve 360 initiative that offers volunteer opportunities to give back to your community

Apply today for immediate consideration.

A Representative and Diverse Workforce

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.

Community is proud to be an equal opportunity employer, seeking to ensure that every caregiver feels empowered, respected and recognized. We seek to employ qualified individuals in all positions and in all departments, provide equal opportunity for advancement of employees, and administer these and all other matters concerned with employment in a manner that will be equitable and will not discriminate against any person in accordance with Title VII of the Civil Rights Act of 1964 (i.e., age, race, color, disability, religion, gender or national origin) and the Americans with Disability Act as amended. Learn more >>

Why Community?

Community provides a one-of-a-kind employment package that includes not only your day-to-day job but also your career. You will have the opportunity to advance your career through scholarships and tuition reimbursement that can be used for professional development, continuing education, and skill training; achieve work-life balance through flexible scheduling and a generous paid time off policy; and benefit from outstanding wellness programs, health insurance, financial, and network health programs. We are honored to be named a top healthcare employer by Becker's Hospital Review, a best place to work in the state of Indiana, and one of the best large employers in the US by Forbes. Come join a team dedicated to you and receive the recognition you deserve for your achievements. Apply today for immediate consideration.

Apply Today!