Tier II Technical Support Engineer
Job Description
SVT Robotics enables companies to integrate and deploy industrial robotics without the need for custom code. That’s a game changer in the world of robotics! It means we’ve cracked the code for our clients to rapidly deploy automation technology, transform their businesses, and adapt to an ever-changing market. Our one-of-a-kind SOFTBOT® Platform and talented team of builders makes it possible.Â
Headquartered in Norfolk, Virginia, SVT scours the country for best-in-class talent to add to our team of innovators, software experts, and robotics industry leaders committed to serving companies across the U.S. and Europe. Our employees show up every day ready to innovate and create with one goal in mind: success for our customers.
As demand for our platform continues to increase, so does SVT’s demand for high performers to help chart the course towards rapid growth and expansion. If you’re ready to revolutionize the future of industrial robotics and possess an entrepreneurial spirit and zeal for achieving results, we’d like to hear from you!Â
About the Role
SVT’s ability to build client trust is directly tied to our ability to build and maintain a best-in-class support team.  As a member of our Technical Support team team, you will be asked to bring an in-depth understanding of customer support and the ability to support our customers remotely. The successful candidate will be expected to demonstrate relevant experience working in a dynamic environment dealing with complex challenges and communicating with all levels of the business.
The Tier II Technical Support Engineer will act as a direct connection with our customers and provide top-tier support. In turn, you will be supported by a strong leadership team and entrusted with the tools to support our customers.
A potential day in the life of SVT’s Service Desk Technician:
• Provide critical and innovative input to projects/operational support tasks
• Update the ticket tracking system to provide accurate and current status of support issues
Required skills/qualifications:
• Experience writing SQL queries
• Experience with relational databases including SQL Server (preferred) or Oracle
• Experience with Windows and Unix/Linux operating systems
• Highly dependable and professional
• Excellent problem solving and listening skills
You get bonus points for having:
About us
- Competitive salary and compensation structure
- 401k with generous company match
- Health benefits, including medical, dental, and vision
- Unlimited, flexible PTO and generous holiday schedule
- Flexible parental leave
- Fun, innovative team and remote-friendly culture
Are you with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high-growth start-up atmosphere.
SVT Robotics is an equal opportunity employer, and we value diversity on all our teams. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our team is built on a culture of curiosity and innovation that serves as the foundation of our product. Here, you can and will create something awesome. Come join our growing team!
For more information about us, please visit https://www.svtrobotics.com/
Date Posted
09/15/2022
Views
7
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