TikTok Shop - Anti-fraud Investigation Operations Manager

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community. As an Anti-fraud investigations and operations manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.

Responsibilities:
- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity
- Monitor user communities for emerging threats and new methods of fraud
- Respond to escalations, and manage the incident until the case is resolved
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform
- Collaborate with Legal, Public Affairs, and other cross-functional teams(when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities
- Produce regular high-quality fraud reports to summarise new trends and business impacts for updating senior management teams
- Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications
- Minimum of 5+ years professional experience in operations, and investigations related to fraud, abuse, or cybercrime

Preferred Qualifications
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
- Prior law enforcement and/or prosecution experience is a plus
- About 10~20% of travel if needed

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.