TikTok Shop - Anti-Fraud Operations Program Manager - Account Security / Anti-Crawling

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
As a Program Manager for the Anti-fraud operations team , you will be responsible for integrating, aligning, and coordinating cross functional building, deployment, and scaling of anti-fraud business processes. Candidates for this role need to be able to balance multiple points of view, articulate primary considerations, be adaptable, and can work across various teams and countries

Roles & Responsibilities
- Expert in Account Security/Cybersecurity/ Account Takeover/Anti-Crawling
- Investigate large scale escalated issues, and deep dive to identify the root cause of the problem. You will work under occasionally in emergent situations to identify a problem, develop a solution, and provide an opinion on behalf of the team to internal and external stakeholders.
- Serve as a subject matter expert on antifraud operations core functions, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
- Collaborate with cross-functional stakeholders -- including Engineering, UG/Campaign, Product, PR, Legal, and Customer Service -- to develop and launch relevant anti fraud strategies and policies from end-to-end
- Refine processes, systems and tools, and help expand our support and awareness of emerging product escalations as they occur.
- Conduct trend analysis on past incidents to understand any gaps in coverage and help identify possible incidents before they occur.

Qualifications

Minimum Qualifications:
- Full-time working experience in program management, or incident management preferably in a related field: Trust and Safety, risk, anti-fraud operations, internal control etc.
- Bachelors' degree or equivalent experience, preferably in business, communications, public policy, law, or related fields.
- Experience working cross-functionally to solve complex problems.
- Detail-oriented, analytical, and good project management skills.

Preferred Qualifications:
- Familiarity with E-commerce risk management and ecosystem management, strategic business sensitivity will be advantageous
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $91200 - $160444 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.