TikTok Shop - Operation Solutions Program Manager

Responsibilities

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

Roles & Responsibilities
- Conduct proactive analysis of strategies to improve e-commerce's moderation delivery without impacting customer satisfaction.
- Analyze existing internal processes and products, identify improvement paths and work with XFN stakeholders to iterate on them.
- Develop and own global moderation standards, aligned with business and followed by regional stakeholders.
- Create top-quality global moderation materials, ensure they are applied in a correct manner and monitor them to find improvement opportunities.
- Work closely with quality and training teams to identify struggling areas that should be addressed through learning solutions.

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- At least 3 years of experience as Program Manager in a tech company.
- Excellent written and verbal communication skills in English language, demonstrating effective, clear and professional written and oral communication.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Self-motivated with strong leadership, organizational, stakeholder management, and problem-solving skills and able to thrive in ambiguous working environment.

Preferred Qualifications
- Experience in E-commerce governance and social media.
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.