TikTok Shop - Policy Education : Training and Localisation

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

Responsibilities
1. Create user friendly external facing articles and documents from internal documents.
2. Conduct training via physical training and online training. Create and maintain training material in ID Market languages.
3. Translate English content into the market language and support business needs such as product education, training resources, internal communication, digital content, video subtitles.
4. Update & align content with stakeholders and keep internal staff up to date with latest updates.
5. Preparing reports summarising results of translation projects.
6. Keep track and maintain the quality, consistency, and accuracy of the localised content in various formats and channels.

Qualifications

Minimum Qualifications
1. Proficient-level knowledge of ID market languages in both oral and written.
2. Bachelor of Arts (majoring in language, linguistics, or other related fields) or related working experience in translation.

Preferred Qualifications
3. Good communication & presentation skill.
4. Co-operative & Friendly personality.
5. Ability to multitask and manage multiple projects at once.
6. Understanding online marketing or online platform is plus.
7. Proficiency with Microsoft Office (Power Point, Excel).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.