Time Tracking Analyst

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

Time Tracking Operations:

• Delivering the highest quality of service in time tracking operations by executing all activities in compliance with existing procedures and customer requirements
• Ensuring the timeliness of time tracking processing (reviewing and signing off timecards entering data in time tracking system generating payroll files and sending files to regional payroll teams)
• Carrying out audits and validation of timecard data and payroll output files
• Communicating any risks to timecard process or deadlines in accordance with escalation paths
• Producing metrics generating reports and delivering status updates after each time tracking close cycle
• Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements
• Managing on-call bonus end to end process – carrying out timely and accurate payment calculations and validations file uploads and delivering customer communications

Time Tracking Customer Service:

• Delivering the highest quality of service in helpdesk area by proper interaction and engagement accuracy of provided information timely resolution and overall management of queries from the customer’s employees
• Actively taking part in any activities focused on continuous improvement of customer service
• Executing all activities in compliance with existing procedures

General:

• Flexible work hours – able to work later shifts during key time tracking close cycles as assigned by supervisor
• If required acting as back-up for team members and/or additional functions as assigned by supervisor

What makes IBM BTO unique:

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them

We guarantee you:

• Job contract
• The opportunity to participate in training and language courses
• An extensive benefits package (Multisport OK System private medical healthcare life insurance cinema tickets)
• An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

Preferred Technical and Professional Expertise

• n/a