Job Description
Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.
About Us ÂDoma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values- Customer Obsessed – We always put our customers first.
- Solution Driven – We solve problems that other people are afraid to.
- People leaders – We grow all of our people into leaders.
- One Team – We believe inclusion and teamwork produce the best results.
- Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
We are seeking a motivated and detail-oriented individual to join our growing Agency Compliance Team.  The successful candidate will play a crucial role in our organization by serving as the first point of contact for customer requests relating to title insurance related documents and consumer complaints. This role will involve information gathering and working with our various business departments for quick resolution.  This is an excellent opportunity for an individual with a passion for real estate, title insurance and ability to improve the customer experience to contribute to our organization’s success.
- Assist with management of title agent confidential information, and ensures compliance with corporate and federal guidelines
- Continuous monitoring of company shared email accounts, including communicating and resolving customer complaints to ensure timely resolution, including consulting with Claims Counsel to determine corrective actions to resolve curative matters.
- Responsibilities include curing policy errors and preparing policies and endorsements for terminated agents.
- Maintain a working knowledge of applicable company procedures and be able to communicate this knowledge to requestors and internal business groups.
- Assists with updating and maintaining our company underwriting title policy database
- Provide support to multiple departments by ensuring compliance with company policies and procedures and state regulations.Â
- Requests, collects and maintains regulatory information, including, but not limited to business insurance and bonds issued agent licenses and attorney State bar licenses.
- Appropriately update and track agency records thru company CRM, Salesforce
Level of Education (Minimum): High School Diploma or GED
Years of Experience (Minimum):Â Â Â Â Â 2 - 4 years of experience
Type of Related Work Experience (Minimum): 2-4 years of experience
Certification(s) (Minimum): N/A
- Five plus years of experience in the title insurance industry preferred
- Experience preferred in Salesforce or similar CRM system
- Strong knowledge of Microsoft Suite
- Excellent verbal and written communication skills
- Proven experience in a production environment with ability to meet deadlines in a high-volume work environment
- Familiar with multi-state title insurance industry documentation, title reports, commitments, final policies and endorsements.
- High School Diploma or equivalent
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance 
- Pet Insurance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Date Posted
10/16/2023
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3
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