Title Express Dallas - Product Support Specialist

Title Express - Product Support Specialist

Copart is looking for a Product Support Specialist for our Copart offices located in Dallas, TX. This position will be reporting to the Title Express Product Manager and will be primarily responsible for conducting DMV and Title Processing guideline reviews (both in the United States and Canadian provincial guidelines) as well as working with Operational Subject Matter Experts, DMV/agency points of contact, and others within Copart to help guide the proper operational processing of title paperwork. This position will also aid in handling the business communication and process documentation aspects of the department including employee email blasts, updates to process changes, etc.

Individuals in the role will provide support to internal customers regarding up-to-date title processing guidelines, rules, and compile/manage the necessary information that back up those directions. Individuals must become Subject Matter Experts in the Copart operational process.

This position is a remote position and for a candidate based in the United States or Canada.

This position will assist in duties including, but not limited to, the following:

• Gather and maintain information around title processing guidelines by state/province and ensure they are current as well as facilitate updates as necessary
• Work closely with the Product Team & Technology to ensure any new process or technical change is articulated to the field. Will work to create any applicable training materials as well
• Review title paperwork process flow to analyze root causes of bottlenecks, and other barriers to effectiveness and efficiency
• Represent the business in meetings with various departments, particularly the Technology department, Title Express operations, Field operations, and Government Affairs
• Cross-train with Title Express Operations to become a Subject Matter Expert in Copart Operational Procedure
• Leverage operational expertise to evaluate system changes and improvements
• Will work on multiple projects ensuring all timelines and requirements are met

Required Skills & Experience

• Must be fluent in reading (interpreting) and writing (translating) both English to Canadian French, and vice versa
• Must have 1+ years of experience in a related role
• Ability to work effectively with multiple lines of business and technical teams
• The individual must be comfortable adapting to change.
• Flexibility regarding changes in project requirements and shifting priorities
• Work independently with minimal guidance & supervision.
• Thorough knowledge of Microsoft Windows Outlook and Microsoft Office, Microsoft Excel, PowerPoint.
• Experience with Title Processing operations, process compliance auditing, DMV/agency operations, etc. is a plus
• Ability to travel up to 10% per year
• Detail-oriented and organized with strong multitasking and time-management skills
• Excellent verbal and written communication and interpersonal skills.
• College education preferred

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.

Other details

• Pay Type Salary
• Hiring Rate $64,200.00

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