TKO Client Operations Associate Sr.

Primary responsibilities

• Work with the outsourced unit registry’s overall service delivery including for applications, transactions, maintenance, AML/KYC and distributions.
• Conduct distributors onboarding, finalize contract / agreement / support operational set up with collaborating internal stakeholders.
• Conduct ITM fund onboarding, account opening at transfer agent including AML/KYC.
• Ensures that investors /distributors and internal stakeholders’ queries are answered in a consistently prompt & professional manner
• Deliver reporting / sales materials to distributors in timely manner with collaborating with internal stakeholders.
• Acts as a liaison for our Europe-based Tax and Fund Administration teams, to assist where required to custody, fund account and financial reporting matters
• To communicate effectively both internally and externally with our outsourced transfer agency as well as internal stakeholders and clients including on the progress of client activities and any escalation items.
• Builds a clear understanding of the function of all business areas, building and maintaining an effective network of strong working relationships with key stakeholders
• Applies, designs and implements, business processes and procedures to support a risk-controlled environment within an effective governance framework. Continually identifying and implementing improvements to the control environment both within the team and working with broader stakeholders.
• Contributes to internal projects focused on improving Capital’s value proposition as it relates to client operations

Experience:

• The ideal candidate has 3-5 years experience of working within the fund investor servicing or coordination team of an asset management company.
• A highly-organized, self-driven and committed team player with intellectual curiosity to learn and expand knowledge
• Demonstrates ability to apply knowledge of industry regulations and best practices to work assignments, has experience of and exhibits a Continuous Improvement mindset
• Ability to work effectively and efficiently on multiple projects simultaneously in a fast-paced, demanding and ever changing environment while maintaining the highest standard and attention to detail
• Proven track record of excellent customer service
• Professional approach to escalation, prioritization and problem solving
• Fluent in English and Japanese, with strong verbal and written communication skills, and a track record of effective communication with colleagues, counterparties and clients

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.