TLM, Observability

About the role

The Observability team works on some of the most challenging problems in cloud-scale observability, with a mission to achieve the highest standards of customer success. We build the tools and infrastructure used by every engineering team to develop, debug, scale and monitor the services that form the backbone of the Netskope Security Cloud Platform.

What’s in it for you

This team aims to unify the tools to collect, process, store, and analyze large volumes of telemetry data in real time. You will closely work with a group of accomplished engineers and with open-source technology.

What you will be doing

Operating a reliable global service requires good observability and automation. The Observability team is responsible for the infrastructure and applications that processes telemetry data in realtime and provides insights that engineers depend on to measure, visualize, investigate, and optimize how customers experience the service.

We are looking for a passionate engineering manager with experience in designing, implementing, and operating large scale distributed systems and excels at collaborating with partners. Ideally, you have a background in request tracing systems, time series telemetry platforms, application performance management tools or log management tools.

This position is a manager role reporting to the Sr. Director, Software Engineering.

The Difference You Will Make:

This team aims to unify the tools to collect, process, store, and analyze large volumes of telemetry data in real time. You will closely work with a group of accomplished engineers and with open-source technology.

Qualifications

• 8+ years of relevant experience in software development teams (with a focus on large distributed systems handling large amounts of data) with 2+ years of experience managing teams.
• Prior experience with observability solutions (Grafana, Influx OSS, VictoriaMetrics, Cortex, etc) is a big plus.
• Passionate, curious, creative, self-starter and approach problems with right methodology and intelligent decisions.
• Laser focus on impact, balancing effort to value, and getting things done.
• To be successful, you’ll need to be deeply technical and capable of holding your own with other strong peers.
• Top notch written and oral communication skills.

Responsibilities

• Observability team is an integral part of the Netskope that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Netskope products for our customers.
• This Observability team owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights.
• Bring your technical chops to drive your teams to success around feature delivery and live-site management for a complex cloud infrastructure service.
• Technical mentorship and direction setting for the team.
• You’ll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies.
• Contribute into the code and infrastructure to make them more robust and feature rich.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

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