TM Payment Systems Supervisor

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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS: This position provides oversight of ACH and Wire functions with a focus on Origination and Processing, Payment System Risk, and fraud investigations.  Accurate and timely processing of payments and related duties while maintaining confidentiality and providing courteous service. Frequent telephone and infrequent face‑to‑face contact with customers, inter and intra bank departments, correspondent bankers, suppliers. Incumbent will be responsible for supervising and approving daily processes.

MINIMUM QUALIFICATIONS: Seeking individuals who will provide high-touch, professional, reliable, and prompt customer service to First Financial clients. The ideal candidate will have a minimum of three (3) to five (5) years of banking experience, and one (1) to three years (3) of treasury management experience, preferably in ACH, Wires or TM Operations. In addition, a bachelor’s degree, with basic accounting or bookkeeping coursework, is strongly preferred. Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required. Attention to detail is of utmost importance. Analytical skills geared toward problem solving, time management and prioritization are essential.

ESSENTIAL FUNCTIONS: Responsible for supervising the performance of duties in ACH and Wire Operations, specifically processing, balancing, resolving problems and documenting. The incumbent will be responsible for providing high-quality customer service to the bank’s clients and internal customers regarding inquiries, complaints, and requests related to ACH and Wire services and processing. The incumbent will identify and resolve processing challenges in a prompt and timely manner.

• Documenting all processes that maintain compliance with regulatory applicable requirements related to department functions.
• ACH Origination: Perform all functions related to receipt of ACH transactions, including but not limited to receiving and uploading files and processing notification of changes and returns. Aid internal employees and external customers with questions regarding ACH transactions. Monitor ACH related reports and comply with NACHA rules.
• ACH Monitoring and Risk: Monitor ACH Originations and ACH risk settings, and complete ACH OFAC Processing. Provide ACH activity reports to Senior Management and conduct ACH transaction research. Collaborate with other Treasury Management staff and/or customers to resolve ACH issues and perform testing.
• Wire Processing – ultimately responsible for all incoming and outgoing wire processing and any related regulatory requirements. This includes processing wires for our upstream correspondent banks and Fed such that the bank’s own balances and accounts are monitored and consolidated when necessary.
• Ancillary processes such as Instant Payments (FedNow and RTP) and Smart Safe monitoring/funding will be part of this role’s oversight duties.
• Backup the Payment Operations Manager in overseeing:
  • Correspondent Bank Desk – oversee the respondent bank account relationships for those that bank with us and use the various TM products such as but not limited to, Fed Funds Sold/Bought, Cash Letters, Wires, F/X, and Payment processing as relates to Fed.
  • Safekeeping/Public Fund Pledging – will maintain critical responsibilities through assigned staff for pledging per State Statues for Public Fund deposits. Will hold and process the safekeeping of customer securities including, purchase, maturity, and interest payments.
• Assists in monitoring the bank’s cash position and moving money on behalf of the bank as needed or instructed by the CFO’s office.

• Will be responsible for providing high-quality customer service to the bank’s clients and internal customers regarding inquiries, complaints, and requests related to department services and processing.
• Assist in process of retention of records.
• Must support the Customer Service First Culture, support the values of the organization, and follow established Bank policies and procedures. 
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Preferred Job / Skill Level:

• AAP (Accredited ACH Professional) is strongly preferred.
• An Associate’s degree is strongly preferred. In lieu of the degree, a minimum ten (10) years banking or five (5) years Treasury experience can substitute. 
• General banking and working knowledge/experience in Microsoft Excel is also required. 
• Fraud detection experience a plus. 
• Excellent written/verbal communication skills, reliability, initiative, flexibility, confidentiality, accuracy, courtesy, and professional demeanor are a must.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)