Trade Capture Group Manager

Who We Are

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world's leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world's leading institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
• Providing collateral, liquidity, and funding for the world's largest banks through our markets franchise
• Serving family offices and high net worth individuals through our wealth management franchise
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers
• Advising large global corporations on a range of trust and other solutions
• Providing integrated managed data services to asset managers

What We Do

Derivatives Services Delivery Group Overview and Team Functions

The Derivatives Services Delivery group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients' derivative custody and accounting processes. Our clients include many of the premier pension funds, mutual funds, hedge funds, endowments and other financial institutions that use over-the counter and cleared derivatives to manage their financial risks. Derivatives Service Delivery is specialized group that plays a key role in enabling many post-trade derivative functions. The team is part of the recently formed Derivatives Middle Office Center of Excellence in which staff have an exceptional opportunity to implement change and develop highly transferable skillsets. Amongst others these include, complex derivative product knowledge covering swaps, options, forwards, and futures, project management, an understanding of post-trade derivatives workflow and key industry processing systems, and client support and relationship management.

The key functions of this team include:

• Processing transactions based on instructions or driven by scheduled events.
• Answering inquiries and queries from internal and external stakeholders.
• Assessing needs and recommending alternative approaches to service models.
• Participating in testing to ensure that our products continue to process high value transactions accurately and efficiently.
• Investigating reconciliation breaks across internal BNY Mellon systems and with external parties.
• Supporting the custody needs of our clients and their appointed Investment Managers for cash and securities movement and settlement.
• Working with investment managers to streamline instruction transmission
• Compiling and distributing metrics and management information for reporting.
• Facilitating the onboarding of new clients and new business.

Trade Capture Group Manager Overview

As a Trade Capture Group Manager, you and your teams will be responsible for timely and accurate recording of derivative transactions into our client accounts. You will be tasked with daily oversight of communication with Investment Managers and be responsible for streamlining instruction transmission and processing. You will partner with global teams to develop and maintain a consistent processing methodology and will be responsible for ensuring adherence across your team. You will be a key driver in the identification, development and implementation of process changes, and be actively involved in broader strategic objectives on behalf of the department

Job Responsibilities

• Manages multiple teams responsible for derivative trade capture across multiple systems; You will help them understand complex transactions, understand BNY systems, and identify potential issues
• Manages teams that will act as the primary point of contact with Investment Managers; Your teams will work with Investment Managers to address behavior, facilitate automation, reduce bespoke processes, and escalate issues
• Partners with teams across Operations, Accounting, and Front Office to address issues stemming from, and impacting, trade capture - looking for strategic, consistent, and sustainable approaches to address problems
• Partners with Technology on strategic initiatives; Drives a cohesive and consistent approach for long term, multi phased projects
• Works creatively to develop and implement Ops owned tools for short term impact
• Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required with an MBA is preferred.
• Seven to ten (7-10) years of total work experience with at least one to three (1-3) years of management experience preferred.
• Experience in an operational area and/or client services preferred.

Preferred Qualifications

• More than twelve ( 12+) years of work experience, with hands on knowledge of derivative processing, reconciliation management and/ or the custody business
• Previous exper ience as a manager.
• Proven experience implementing change.
• Strong verbal and written communications skills - and the ability to interact with Senior Bank Leadership and our clients.

Standard Job Responsibilities

• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Sets policies and procedures for teams managed.
• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
• Maintains relationships with business leaders to report client trends and needs. May provide forward-looking insight on client issues and trends to drive future revenue growth.
• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
• Determines needed improvements through review and analysis of problems reported.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Manages multiple client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts.