Trading Operations Associate

What you'll do:

Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk Operations and Risk Management teams. In this role you'll support our brokerage customers with trade-related assistance through world-class timely email and phone communication.

We’re looking for a detail-oriented tech-savvy team player who thrives in both fast-paced and slower market environments.

In this role you will:

• Oversee and manage customer trading activity including special bookings allocations FX trades and other daily operational tasks
• Perform key back-office functions such as trade allocations treasury processing and trading platform setup
• Monitor and resolve trade breaks process commission discrepancies and adjustments and complete end-of-day checks
• Assist with contract expiration monitoring and post-trade allocation support
• Collaborate with cross-functional teams including Risk Management Account Management Finance and Customer Support
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
• Support strategic projects and take on additional responsibilities as needed
• Maintain a high level of accuracy while multitasking in a high-pressure environment

What you'll need:

• Bachelor’s Degree in Finance or related field (preferred)
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues
• Excellent written and verbal communication skills
• Comfortable learning and working with proprietary trading software
• Highly organized and detail-oriented with a proactive mindset
• Strong team player with a positive attitude and eagerness to learn
• Willingness to work alternate shifts as needed
• Flexibility to work mid or overnight shifts including holidays as needed
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
• Availability to support weekend coverage as needed

Bonus points for:

• Passion for financial markets and trading
• Prior experience in a trading operations or trade support role
• Knowledge of CQG trading platform
• Advanced Excel skills and proficiency with Microsoft Office Suite

Compensation:

The salary range for this role will be $40000.00 - $60000.00 USD. In addition this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below

Location: 

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin.

Hybrid:
For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and Fridays. In addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What We Do

More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003 we've been building better futures for all traders by making futures trading more accessible scalable and user-friendly. As a bold innovative thought leader in the trading space we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support daily free education and analysis access to developer apps and much more. We believe in the power of innovation to drive futures trading forward. Together we continue to redefine what's possible in trading advocate for our customers and provide the best tools support and experiences to the fast-growing retail futures trading community. Located in Chicago our entrepreneurial employee-centric culture is inspiring innovative and inviting. We're committed to diversity equity and inclusivity so our team members feel at ease to be themselves and empowered to deliver the work they do best.

Why Work With Us

Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader you become part of an innovative forward-looking community that encourages creativity collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.

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