Trading Partner Manager Associate (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation's largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation's premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Reporting into the Director, Trading Partner Management the Trading Partner Manager Associate's mission is to proactively focus on relationship management, strategic account planning, contracting, and identification of revenue enhancement and optimization opportunities. They are focused on connecting key business executives and stakeholders to advance Availity product lines and drive the increase of transaction volumes via the Availity platform. The Manager Associate will participate in existing partnership strategy discussions, business contracting, and support Trading Partner and Aggregator partnerships. Trading partners include clearinghouses, practice management system vendors, electronic medical record vendors, IPAs, TPAs, and small payers. The Trading Partner Manager Associate will be required to review existing partnerships to determine roadmaps for additional integration and increased transactions to promote revenue growth. Partnerships are established and fostered at the appropriate levels of clearinghouse and aggregator organizations resulting in providing Availity platforms access to commercial, private, and government payers. The position requires a self-starter who requires minimal supervision, strong business acumen, and excellent relationship management skills.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• You will get to work for a dynamic company that supports continuous learning and growth opportunities
• You will get to work with a team that is collaborative, supportive and has the autonomy to get the job done
• You will be mentored by a manager that is committed to consistent coaching and developing and has a strong passion for mentoring employees

To be qualified for this position you:

• Bachelor's degree in Business, Finance, Marketing, or equivalent work experience in a Relationship Management or Client Services role of increasing responsibility
• 3+ years of experience in direct sales or account management with revenue targets a plus
• Demonstrated ability to meet quantitative goals, take direction, and work independently
• Track record of consistently achieving and exceeding quotas
• Ability to accommodate up to 20% travel
• Ability to balance duties from an operational function (i.e. implementation issues) to C-Suite level relationship building
• Exceptional communication abilities: oral and written
• Strong presentation skills and ability to present to large groups
• Strong time management, organizational, analytical, conflict resolution, and problem-solving skillsStrong conflict resolution skills
• Ability to operate strategically and consider the "big picture"
• Demonstrated ability to use discretion and make sound decisions under pressure
• Ability to adapt to change of process and/or directions

You will set yourself apart with:

• Any type of healthcare experience
• You have sales or account management experience across any industry
• You have a proven track record in sales closing skills and/or contract negotiations skills
• You possess a strong technical aptitude

You will be:

• Owning the relationship between clearinghouse and/or aggregator accounts, TPAs, IPAs, small payers, and Availity, and acts as the primary point of contact for contracting, accountability, escalation, and resolution of issues originating from customers or internal teams
• Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Assisting Trading Partner Sales Manager in identifying new sales opportunities (additional EDI/B2B/API or product and/or support) within existing accounts to remain a client-account manager relationship by upselling and cross-selling.
• Maintaining technical knowledge, professional skills, and market knowledge by attending industry workshops, tradeshows, client meetings, professional societies, and reviewing professional publications
• Creating presentations, then clearly and concisely deliver to Directors, VP's, and C-level executives clearly and concise
• Serving as a subject matter expert on partnerships and integrations for all internal departments
• Building strong inter-departmental relationships to achieve individual, team, and corporate objectives
• Communicating with accounts on a regular basis tier structure and need, via newsletters, email, phone, and/or face to face meetings
• Occasional travel to various home offices, sales shows, user group meetings, etc. is required

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
• Availity offers a robust total rewards package that is competitive and meaningful. We offer a competitive salary and bonus structure. We offer two different types of medical plans: a HDHP plan that has the lowest permitted deductible allowed by the IRS with a generous HSA company contribution and a PPO plan with a low deductible and out of pocket maximum. In addition, Availity offers two dental plans including orthodontia care (even for adults), vision, Employee Assistance Program (EAP), pet care, legal/ID shield services and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Each associate has 1 paid day per year to volunteer at the non-profit charity of your choice.

Availity perks for remote, hybrid and office-based associates:

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• Don't feel like going too far to eat? We occasionally have food trucks at our Jacksonville Office as well as food available for purchase in our cafe and an onsite cafe next to our Indianapolis office
• We also have onsite Fitness Centers with showers for our Jacksonville & Indianapolis offices and an annual Wellness reimbursement you can use for a gym membership, classes, sports activities, etc.
• We appreciate work/life balance! Need to get a quick break in between meetings? We offer online Yoga, virtual total body condition classes, step challenges, and health and wellness courses and in our Jacksonville office, we have Ping Pong, Foosball, Arcade games, and XBox to help you decompress - and we have a massage therapist onsite once a week for a little relaxation too
• We've got you covered with free coffee, lemonade and tea anytime you want in Jacksonville

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• One-Way Video Interview
• Hiring Manager interview via TEAMS
• Team Panel Interview via TEAMS

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

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