Trading Partner Support Analyst

ABOUT THIS POSITION

The Trading Partner Support Analyst is responsible for researching and contacting our Trading Partners on the behalf of our clients to assist in the resolution of cases. This role will provide resolution to customer inquiries regarding rejections by researching intermediary and payer reports.

WHAT YOU'LL DO

* Demonstrate effective written and verbal communication skills

* Receive cases that require additional research and trading partner contact

* Assist clients with issues that require trading partner intervention

* Provide resolution to customer inquiries regarding rejections:

* Research intermediary and payer reports

* Make outbound calls and emails to intermediaries and payers

* Research inbounds customer files

* Research outbound payer files

* Develops working knowledge and understanding of resources:

* Knowledge Base

* Implementation Guides

* X12 Viewer

* UB04 Manual

* Build positive rapport with the following:

* Clients

* Internal departments

* Trading Partners

* Communicates well within department and with other departments

* Strives to meet and exceed Service Level Agreements

* Ability to effectively prioritize and execute tasks in a high pressured environment

* Critical thinking skills

* Team oriented

* Performs miscellaneous job-related duties as assigned

WHAT YOU'LL NEED

This role is located in SLC, Louisville, Mid-town Atlanta or Duluth.

ABOUT THE TEAM

The Client Operations, Clearinghouse + Payment Operations, and Business Transformation team at Waystar builds brand loyalty and ensures solution adoption and client success. From resolving concerns to maintaining positive relationships, the team works directly with clients to provide resources and tools to help achieve their healthcare revenue cycle goals. The team is split into two divisions: Health Systems + Hospitals (HS+H) and Ambulatory. The Health Systems + Hospitals division includes large health systems at a multi-level local or national scale. The Ambulatory division includes organizations such as provider groups and physician and specialty practices.

ABOUT WAYSTAR

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.