Trainee SaaS Product Support Engineer

As a Trainee SaaS Product Support Engineer, you will have the opportunity to learn and grow in a dynamic environment while helping our customers get the most out of our software solutions. This entry-level position is perfect for individuals looking to kickstart their career in technical support within the SaaS industry. You will receive comprehensive training and mentorship from experienced professionals, enabling you to develop the skills necessary to support our clients effectively.

Responsibilities

• Assist in providing technical support to customers by troubleshooting and resolving issues.
• Learn to replicate and understand end-user technical and non-technical issues via various communication channels.
• Document customer interactions and solutions in the support ticketing system.
• Work closely with senior engineers to escalate and resolve complex issues.
• Participate in training sessions to enhance product knowledge and technical skills.
• Contribute to team efforts to maintain a high level of customer satisfaction.

• Recent graduate in Computer Science, Information Technology, or a related field, or equivalent experience.
• Strong desire to learn about SaaS technologies and customer support processes.
• Excellent communication skills, both verbal and written.
• Ability to work well in a team environment.
• Proficient in basic troubleshooting techniques and problem-solving skills.
• Familiarity with ticketing systems and customer support tools is a plus.
• Willingness to adapt and learn quickly in a fast-paced environment.
• Strong attention to detail and organizational skills.