Trainee Support (Java) Engineer

N-iX is looking for a Trainee Support (Java) Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.  N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• Java development experience.
• Knowledge RDBMS systems development (preferably Oracle, MS SQL would be a plus).
• Intermediate+ English level.
• Understanding of working with remote machines (via RDP).
• Understanding of support processes.

Would be a plus:

• Experience in writing scripts (Bash).
• Experience in support projects (for example using ServiceNow etc).
• Understanding of CI/CD process and tools (GitHub and Jenkins).
• Experience with MS SQL.

Responsibilities:

• Monitoring of the main product functionality.
• Own support tickets and troubleshooting within the existing tools, and services.
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms.
• Quantify an issue’s scope and propose a solution.
• Working with internal cross-functional teams to solve technical problems.
• Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences.
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers.