Trainer

Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar’s coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs.

JOB SUMMARY

• The Trainer will play a crucial role in the development and delivery of training programs to ensure the effective adoption of new deployments, the establishment of a comprehensive learning management system, and the creation of a centralized knowledge base. This role requires a proactive individual with excellent communication skills, a strong understanding of training methodologies, and the ability to work collaboratively with various departments.

Responsibilities & Duties:

• The accepted candidate is expected to work onsite.
• Develop and implement a comprehensive Learning Management System (LMS) to support new hires and ongoing employee development.
• Create and maintain a centralized company knowledge base, consolidating existing training materials and ensuring accessibility for all employees.
• Design and deliver engaging training programs, including scenario-based, module-based, and video-based training.
• Update and enhance training materials and resources to ensure they remain current and relevant.
• Facilitate training tailored to suit a diverse audience, ensuring effective knowledge transfer.
• Collaborate with department heads and trainers to coordinate role-specific training delivery and address any blockers to ensure continuity.
• Establish a structured schedule and reporting system for trainers, promoting consistency and accountability.
• Initiate refresher training and updated process discussions to uptrain/upskill employees.
• Ensure training courses are relevant, engaging, and up-to-date.
• Maintain current qualifications and training.

Key Responsibilities:

• Develop and implement training programs to facilitate the effective adoption of new deployments, including the incorporation of tools such as Jira and Launchnotes.
• Create and execute detailed training plans, ensuring alignment with the training calendar and organizational needs.
• Provide a Learning Management System (LMS) platform for new hires and support the creation of self-learning modules.
• Establish and maintain a comprehensive company knowledge base, consolidating existing training materials and ensuring accessibility for all employees.
• Collaborate with department heads and trainers to coordinate role-specific training delivery and address any blockers to ensure continuity.

Qualifications:

• Strong communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Experience in Instructional Design for a Learning Management System
• In-depth knowledge of Operations/Property Management processes and services.
• Advanced research skills.
• Excellent judge of character with great adaptability skills.
• Strong personality capable of overcoming objections, pressure, and stress.
• Keen attention to detail and data.
• Background and knowledge about property management.
• Work experience in managing people is a plus.