Trainer

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, Cloud 9 Practice Management (for Orthodontist practices) and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
As a Trainer, your primary responsibility is to design and deliver effective training programs that ensure an optimal experience for our new and existing customers. The Trainer will collaborate closely with customers to develop a training plan, and partner with internal department teams to implement strategies that enable customers to effectively use the company's products and services. Your industry and product expertise will play a crucial role in establishing positive relationships with customers, driving adoption, and maximizing customer satisfaction.
Must be willing to travel to customer sites twice a month to conduct multiple day training sessions.
RESPONSIBILITIES and JOB DUTIES
Training Development and Delivery:

• Be highly proficient in PDDS product suite and its effective use in dental practices.
• Learn the operational workflows that a customer plans to implement with the product.
• Align with both PDDS and customer designated Project Managers to ensure project success and customer satisfaction.
• Understand product best practices and leverage these practices and your dental operations understanding to prescribe how our customers set up our products and use them.
• Participate in product preparation and readiness for use in the customer’s practice.
• Deliver engaging and interactive group training sessions to our customers through various channels, such as onsite and virtual sessions, as well as workshops/webinars.
• Be prompt and prepared for all scheduled training sessions.

Documentation and Reporting:

• Maintain accurate records of customer training activities, progress, and outcomes.
• Create/augment training materials/collateral to support training program.
• Report on all activity to Planet DDS Management via provided tools (e.g., Mavenlink, etc.).

Continuous Improvement:

• Stay updated with product enhancements and industry trends to ensure training materials are current and relevant.
• Collaborate with cross-functional teams to gather feedback on the effectiveness of the onboarding training program and make necessary adjustments.
• Track lessons learned to improve future customer training experiences and provide all feedback to the PDDS Training Team.

SKILLS/QUALIFICATIONS:

• 2+ years of proven experience in dental practice operations, preferably in a management capacity.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
• Customer-centric mindset with a focus on delivering exceptional training experiences.
• Strong analytical and problem-solving skills to assess training effectiveness and identify areas for improvement.
• Ability to work collaboratively with cross-functional teams and build positive relationships with customers.
• Flexibility and adaptability to accommodate different customer learning styles and preferences.
• Ability and willingness to travel to dental practices to work with customers over multiple days that may include various/select weekends.

Additional Skills Preferred:

• Bachelor’s degree in training and development, Business, or a related field preferred.
• Experience in creating engaging training content.
• Experience in using e-learning tools and learning management systems (LMS).

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.