Training and Documentation Specialist

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place. 

Why choose Manulife? 

• Competitive salary package 

• HMO on the first day with free dependents 

• Retirement benefits 

• Merit Increase 

• Performance Bonus 

• Global network of industry experts 

• Extensive training resources 

Work Arrangement: Hybrid Work Set-Up 

Schedule: Night-shift 

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Training and Documentation Specialist to join our Policy Admin - Training & Development team at MBPS. In this role, you are accountable for the facilitation of skill-based training.

Key Responsibilities:

• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.

• Follow up with learners and stakeholders to measure program success and ensure learning transfer.

• Conduct training needs and skill gap analyses for transactional/service roles

• Create learning objectives and measures to deliver knowledge transfer

• Provide training performance feedback to participants and managers

• Manage intake process and prioritization for training requests

• Create and maintain variety of training documents and aids

• Create and manage project plans and training schedules

• Manage intake tool for documentation (triage of incoming requests, providing timely responses)

• Ability to create and maintain procedure documentation in knowledge databases in an efficient way to reduce duplication and effort

• Manage small scale documentation update initiatives 

• Maintain document controls assuring accurate audit trail for all updates

• Other duties as assigned

Qualifications:

Minimum Skills to Hire: 

• At least one (1) year of tenure as a training specialist, with experience in training facilitation and background in technical writing

• Excellent English communication skills (spoken and writing) 

• Strong analytical and problem solving skills

• Ability to multi-task and navigate multiple applications at the same time 

• Demonstrated capability to perform knowledge transfer

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid