Training and Education Manager

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Description - (Enter the key activities of the role)

Provide consultation, training, and support to Elekta’s Comprehensive Solutions customers for effective software and hardware use. This includes remote, on-site, and classroom training, remote support, and assistance in developing training and application support materials.

Responsibilities - (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role.

- Focus on QA, Beam Modeling/Collection, Monaco, and MOSAIQ as the primary portfolio.

- Perform similar duties for Linac and other Elekta products.

Training and Education

• Independently conduct applications training on Elekta’s Comprehensive Solutions, both on-site and at Elekta premises.
• Accurately evaluate advanced training needs, develop session goals, and determine training duration with clients. Identify attendees for each session and coordinate schedules, considering customer constraints. Deliver training as planned.
• Prepare and deliver assigned courses for in-house training, both internal and external.
• Document continuing education credits according to written procedures.

Support

• Support pre-sales support and post project application support in certain areas/countries based on the demand
• Support the installed base remotely and onsite as required

General

• Liaise with other members of the Elekta team to address any existing Customer concerns promptly & effectively
• Attend Conferences (as required), to maximize Users perceptions of long-term continuity and reliability of Elekta
• Maintain knowledge of current and past Elekta’s Comprehensive Solutions products
• Stay current on all new products
• Submit timely and accurately; onsites reports, timesheets, expense reports, TLD badges and other paper work as assigned
• Maintain all company-leased equipment, including company computer, parts, and tools
• Perform other related duties as assigned or requested
• Incorporates Elekta Values into all department functions and responsibilities
• Adhere to all Elekta directives, policies and procedures

Assist Elekta sales staff and distributors with technical advice for existing and future sites