Training and quality Manager (H/F)

Description de l'entreprise

This luxury hotel 5* in Nice is located in a historic building with a Belle Epoque façade inaugurated in 1848 and completely renovated by award-winning studio David Collins, local architect Jean-Paul Gomis and TBC Interiorismo Studio, in a contemporary style. Exceptional location in the heart of the city and luxury shopping, facing the Place Masséna, the Albert 1er garden and the Promenade des Anglais. From our panoramic roof terrace in the lobby, discover our restaurants & bar, including the ''SEEN'' with its sea view, and ''Les Colonnades'', on the lobby side, with its caviar bar and Nice snacks. Escape to our wellness bubble at the Anantara Spa.

Description du poste

We hire our "Training and quality " manager

• The Quality & Training Manager's mission is to implement and animate the company's Quality policy. He supervises the design and updating of quality manuals as well as compliance with procedures. He is the interlocutor of the official control services.
It guarantees the reputation, notoriety and prestige of the establishment.

• Provide training and guidance to employees on possible quality standards, processes and best practices.

• Follow-up of online training for all hotel employees.
• Train and support trainers in the department and coordinate learning provided by interns in the department.
• Regularly train staff on the Quality System set up and the NH Part of Minor Group's standards (procedures, standards, etc.)

• Respect and enforce the group's quality standards and train staff on ANANTARA standards

Qualifications

• Higher studies in hospitality or hotel management school and/or professional hotel training
• Professional experience in a quality department of 3 years 
• genuine interest in supporting the personal and professional development of all hotel employees
• Develop employee performance by giving them advice

• Strong interest in improving customer service, monitoring results 

• good level in french and English is mandatory

Informations supplémentaires

• Ability to analyze and anticipate
• Ability to listen and dialogue 
• Diplomacy and self-control 
•Leadership
• Team spirit 
• Organized, methodical 
• Sense of initiative, strength of proposal 

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