Training and Support Specialist

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built with Success Driven, Self-Motivated, Accountable, employees who have a Sense of Urgency for Delivering Results with Integrity, and a Positive Attitude!

We are currently looking to add new talent to our growing team!

About the Role:

As a Training and Support Specialist you will play a critical role in our mission by creating clear and concise documentation for our internal and external audiences. We are seeking a highly skilled and detail-oriented individual who can effectively communicate complex information in a user-friendly manner. If you have a passion for writing and a knack for translating technical jargon into understandable language, then we want you on our team. 

Qualified Candidates Need:

• This role is currently remote, but you may be required to travel to the Richardson, TX or Las Vegas, NV offices
• Proven work experience as Content Writer, Content Manager, or similar role
• Ability to actively listen to and understand, complex technical information and translate it for non-expert audiences, in a professional manner
• Strong written, verbal, and presentational communication skills, with experience in technical writing
• Proven understanding of adult learning principles, training methodologies, and eLearning principles, with the ability to adapt training methods to diverse audiences and learning styles
• Self-motivated and enjoy working with minimal supervision in a highly collaborative environment, with the ability to engage and influence stakeholders at all levels (stakeholders, associates, Subject Matter Experts, Leadership, and various departments)
• Strong project management skills with the ability to manage and prioritize multiple initiatives simultaneously
• Able to demonstrate confidence and inspire/motivate others to perform well
• Desire to be ahead of the curve and passion for staying current on the latest training practices and trends. A curious learner and passionate teacher
• Excellent problem-solving and analytical thinking skills
• Strong Microsoft Office skills required with ability to quickly learn new computer software
• Experience with web-based conferencing such as Zoom, Google Meet, or Teams, required
• Video editing experience a plus
• Basic knowledge of HTML, a plus

Essential duties and responsibilities:

• Translate complex technical information into clear and concise language that is easily understood by both technical and non-technical audiences
• Collaborate with subject matter experts and cross-functional teams to gather information and ensure technical accuracy of all documentation
• Assist in the creation and ongoing updates to all training material, outlines, eLearning video content, and other reference material for existing or new software and/or processes. Including, but not limited to – 
  • New hire onboarding 
  • Company supported software and role specific processes 
  • New and/or updated software (proprietary and third party) 
  • Customer facing eLearning content
• Contribute to the improvement and standardization of technical writing for all Company processes and procedures
  • Proactively identify and address any potential issues or gaps in documentation
  • Ensure content enhances overall performance and achieves business objectives
  • Assist in providing skills assessment tools to measure the effectiveness of training material to ensure they are implemented and meet the objectives of the Company
• Utilize various tools and software to create and publish technical processes in various formats
• Demonstrate flexibility, open mindedness, and versatility in adjusting to changing environments and other requirements as necessary
• Stay organized and manage multiple projects simultaneously, meeting deadlines and delivering high-quality work
• Provide ongoing support to users and managers, addressing queries and troubleshooting issues
• Collect feedback from trainees and management to continually improve training programs and contribute to the development of training programs for existing or new and updated software rollouts
• Other duties as assigned

In Return for Your Expertise, You Will Receive:

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO.
• Home office setup support for remote employees.
• A welcome “swag bag” with branded clothing as an official welcome to the team.
• The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 7 core values:
  • Success Driven – We strive for excellence with continuous improvement and grit.
  • Delivering Results – We deliver a high quality of work, and we don’t confuse effort with results.
  • Self-Motivated – We are passionate problem solvers who love what we do.
  • Sense of Urgency – We know our priorities and take decisive action.
  • Accountability – We take extreme ownership and deal with the consequences of our actions.
  • Integrity – We are true to our commitments, even when it’s hard.
  • Positive Attitude – We have a positive mindset, and we enjoy what we do.

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation Range: $50,000-$60,000/yr