Training Associate - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

This position facilitates programs tailored to the needs of Velera and associated systems and processes while providing performance analysis of the learners and consulting with the business. Incumbent will deliver classroom-based and blended learning instruction, gather source materials for the development of the learning curriculum, and collaborate with Organizational Effectiveness staff to adapt approach and delivery based on audience needs. Incumbent will also analyze performance data to determine gaps where the learning curriculum should be enhanced to improve results.

Role Responsibilities

• Develop collaborative relationships with business line management, subject matter experts, and other Organizational Effectiveness staff to identify learning opportunities to close knowledge or performance gaps and gather source content for learning curriculum.
• Facilitate technical skills, soft skills, and career and professional development programs.
• Establish performance objectives, learning outcomes, and assessment tools, utilizing established instructional theories and design principles; Deliver blended and classroom-based instruction.
• Modify custom-designed or off-the-shelf classroom and blended learning programs, based on audience needs.
• Analyze the effectiveness of learning interventions through associate job performance and post-course delivery assessments; Create assessments for reinforcement, including situational and scenario-based questions; Provide post-learning follow-up to support learning transfer.
• Provide regular updates to department management of status of all development activities, completion of milestones, and potential conflicts.
• Perform other duties as assigned.

Role Requirements

Education

Associate's degree in business-related discipline or equivalent combination of education and experience required.

Experience

One (1) year learning content delivery experience for classroom, or training support or combination of team lead/supervisory roles or responsibilities of mentoring/coaching employees to proficiency in a call center or related financial services business or Training Apprentice Program (TAP) graduate. 

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on established Velera values.
• Knowledge of adult learning theory.
• Ability to demonstrate flexibility, adaptability, and a tolerance for change.
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and/or projects at one time.
• Customer service skills with the ability to interact professionally and effectively with customers and staff from all departments within and outside Velera.
• Analytical and interpretation skills including departmental, utilization, financial, and operations data.
• Decision-making skills, with the ability to investigate and weigh alternatives and select a course of action that provides the greatest organizational benefit.
• Creative thinking skills with the ability to ask big-picture questions that lead to process and team improvements.
• Time management skills with the ability to prioritize and schedule daily activities to maximize efficient use of time.
• Problem-solving skills with the ability to seek root causes and implementable, workable solutions.
• Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on situation and needs.
• Computer knowledge includes working with Microsoft Word, Excel, PowerPoint, and Outlook at the intermediate level.
• Ability to "think on one’s feet" and tailor the delivery of classroom learning as needed.
• Must have a track record of producing accurate work, demonstrate attention to detail, and reflect well on the organization.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$48,200.00

to

$61,400.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.