Training Content Manager (Remote)

About Path 

Path is a healthcare company powered by technology, dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients. 

We are deeply committed to providing high-quality care that improves the lives of patients, investing in the providers who deliver that care, and always operating in an ethical and compliant manner. 

What we’re solving

Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. There’s a good chance someone close to you could have used the help, even if it wasn’t obvious to the people around them. We’re here to fix this.

Our Mission

Path's mission is to make mental healthcare work for everyone.

About The Role 

On Path’s Enablement team, we’re empowering frontline teams with the resources and programming to fuel long-term success and continued improvement. As a Training Content Manager at Path, you will lead a team of high-performing independent contributors to deliver innovative and cost-effective learning programs that align with organizational objectives. You will leverage learning technologies to develop solutions to effectively cascade pertinent information to all internal teams. 

This role requires strong communication and interpersonal skills to build relationships and drive collaboration with stakeholders. You are a creative and energetic leader who will leverage your strong people-lead skills, instructional design, and project management experience to drive organizational success. You have a proactive approach to program and project management and an ability to distill complex product updates into clear, written documentation for diverse audiences.

Our team is collaborative, holding a culture of high accountability and support with an, “us against the problem” mentality to deliver a high volume of high-quality work. 

You Will 

• Lead a team of talented independent contributors creating graphics, short-form videos, Internal Knowledge Base content, external Help Center content, and Learning Management System programs for the development of internal audiences

• Advise leadership on the strategic direction of training materials leading to improved frontline team productivity in coordination with the Enablement Manager

• Ensure frontline teams have the information and training needed to perform their roles 

• Own the Internal Knowledge Base, acting as auditor and gatekeeper to ensure content is accurate and easily accessible by users

• Own content team operating cadence, including delegating projects according to company priorities

• Develop your team professionally as well as ensure that they are set up for success in their primary responsibilities

• Report on team productivity and project effectiveness/impact

You Are 

• Required

  • 2+ years of management experience, directly leading a team of independent contributors

  • Superior written and verbal communication skills, with a keen eye for detail

  • Ability to delegate and prioritize project work with project management experience

  • Instructional design expertise

  • L&D/training facilitation experience

  • Content strategy and information architecture experience

  • Understanding of SaaS launch processes

  • Experience supporting cross-functional programs relating to training, Internal Knowledge Base & Learning Management System content development and upkeep

  • Ability to interpret and use data to inform decisions 

• Preferred Qualifications 

  • Experience developing a deep understanding of brand voice and tone

  • Fluency in Adobe Creative Suite, Asana, Lessonly, Camtasia (or similar video editing software), Zendesk Guide

  • Technical writing and UX copywriting experience

As Part Of Our Team, Full-Time Employees Receive

• Competitive pay and benefits that do not change based on location

• 2 company-wide shutdown weeks each year to focus on self-care 

• Paid parental leave to support you and your family

• Medical, dental, and vision insurance through our employer plan

• Access to our 401K 

• Access to an Employer Assistance Plan (EAP) through our insurance plan 

• The equipment you need to ensure your home office sets you up for success

Our Team

The people of Path are what truly define our mission and determine our impact on the communities we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together. Path is a 100% remote company in the USA.