Training Coordinator - Ibotta Care

Ibotta is seeking an Ibotta Care Training Coordinator to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

We are looking for someone passionate to collaborate with the Training & Development Team in supporting all of Ibotta Care and shaping the future of the Ibotta Care Training Program. The Ibotta Care (IC) Team is one of the key differentiators among Ibotta’s competitors. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every shopper is a key component in the success of our company. The schedule for this position is 8:30 AM - 5:00 PM MT. However, the candidate selected must also be available to work between the hours of 6:00 AM - 5:00 PM MT as/if requested.

This position is located in Denver, Colorado or with the option of full-time remote. Candidates must live in the United States.  

What you will be doing: 

• Collaborate with the Lead Trainer/Training Manager and other internal departments to develop fun and exciting training programs for Ibotta Care

• Create and actively maintain all training materials for Ibotta Care and its third-party vendors

• Provide training for new hires and tenured agents

• Ensure all trainees complete all training programs, and thoroughly document the progress of each trainee in a timely manner for review by the Lead Trainer/Training Manager 

• Complete individual projects as assigned by the Lead Trainer/Training Manager and Ibotta Care Management team

• Support other Ibotta Care sub-teams as necessary 

• Contribute to Department syncs as needed

• Maintain knowledge of all agent workflows

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere 

What We Are Looking For: 

• High school diploma or GED required; 4-year degree preferred

• Strongly Preferred: Adult Education, Training class delivery skills and Instructional Design/Curriculum Development experience.

• A working knowledge of the Ibotta app, Admin, ZenDesk, all G Suite applications, and iOS and Android operating systems 

• Self-motivated and proactive 

• Strong, persuasive written and verbal communication and presentation skills.

• Dedication to teamwork and collaboration, and a passion for teaching others in an ever-evolving environment

• Ability to manage several projects and their moving parts simultaneously

• Great analytical and problem solving abilities

About Us:

Built in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1.25B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

 Additional Details: 

• This is a full-time remote position, and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, and equity.

• Base compensation range: $17.18/hour. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. This range does not apply to Canada or Mexico. 

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

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