Training Development Coordinator

Advance Possibility
Episource is a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.

Bring your profound medical records expertise and innovative training strategies to thrive in your role as Episource's Training Development Coordinator.

At the heart of our training, this role plays a pivotal role in ensuring smooth chart retrieval. As Episource’s Training Development Coordinator, you’ll inspire unwavering training expertise in pursuit of continuous improvement.

This remote, full-time, work-from-home role reports to Episource’s MRR Director.

Learn how you’ll impact Episource:

• Serve as a training implementation SME. Leverage your training strategy skills and elevate Episource’s workforce excellence through expertly curating onboarding, orientation, and skills training programs. Unite Episource team members and internal stakeholders with purpose, precision, and inspiration.
• Leverage your learning and development acumen. Ignite growth by designing custom training programs that empower and cater to individual needs. In this role, you’ll create robust training materials, including manuals and guides, while delivering vibrant training sessions using a mix of methods to spark inspiration and lasting development.
• Showcase your meticulous eye for detail. With your eye for excellence, you’ll ensure the legacy of training, progress, and retraining needs through meticulous documentation.
• Observe with an eye for improvement. Measures program impact with precision through feedback mechanisms and surveys. Stays at the forefront of training trends, utilizing surveys, interviews, focus groups, and constant communication with supervisors and department leadership.
• Manages training budget efficiently, upholding transparency in expenses with meticulous record-keeping. Demonstrates unwavering commitment to company policies and procedures.

What your journey at Episource will look like:

• In your first three months at Episource, you'll bring fresh ideas to best enhance Episource’s training.
• Throughout your first six months at Episource, you'll confidently empower team members in the Chart Retrieval realm.
• By the end of your first year at Episource, you'll become self-reliant and poised to lead your own training classes, collaborating closely with your reporting director.

Here is how you will benefit as a valued member of our Expert Teams at Episource.

• Remote culture with company equipment, virtual access, and monthly internet allowance
• Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year
• Parental Leave
• Wellness Programs (EAP, Calm App)
• 401(k) with company match
• Career Development: Tuition reimbursement, certifications, and seminars
• Health, Vision, Dental, Voluntary Life, and AD&D Insurance
• Health Savings Account / Flexible Savings Account

Here is what you’ll bring to the Expert Teams at Episource.

• Bachelor’s degree preferred, or equivalent combination of education and experience
• Outstanding communication skills for seamless interaction with all stakeholders, complemented by strong presentation abilities
• Mastery of diverse multimedia training tools for in-depth research and innovative training solutions. Proficiency in designing and executing impactful training and development programs
• Extremely proficient with Microsoft Office Suite, GSuites, and related program software
• Knowledge of medical chart Components, Medical Records, and EMR Systems
• At least two years of training experience is required in chart retrieval, and preferably in the healthcare or technology industry
• Knowledge of customer specifications and industry standards and practices
• Excel independently within set guidelines, maintaining unwavering ethics, integrity, discretion, and exceptional communication
• Inspire by demonstrating the capacity to thrive under pressure, meet deadlines, and maintain a positive attitude, all while delivering outstanding customer service

Here are a few good-to-haves for the role at Episource:

• Certified Electronic Health Records Specialist (CEHRS)

EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focusedThe embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.

Salary Range (or rate): $20.00/hourly
Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting. In addition to your salary, Episource offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contributions. (all benefits are subject to eligibility requirements; please see our benefits section above for more information.)

Expert Teams. Ingenious Technologies. Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration and aims to provide exceptional service experiences. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows and people.

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.