Training Manager

Overview

The Training Manager, under the direction of the Senior Director of Learning & Development, is responsible for all tasks necessary to administer, organize and conduct company training programs for all property management employees who benefit from property operations focused training.  This person must have the ability to create and facilitate various training classes, exhibit exceptional project management and organizational skills, demonstrate excellent internal and external customer service, and provide matrixed support to various departments within the organization. This is a hybrid role, including attendance requirements at our Corporate Office in McLean, VA as well as occassional travel to locations within our portfolio. 

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Responsibilities

• Plans, organizes, and conducts training programs for all property management personnel.
• Recommends appropriate changes to Company training programs.
• Assists with the design and implementation of new training programs.
• Administers and evaluates training programs and determines engagement and professionalism of prospective attendees through surveys and test results.
• Prepares and distributes training aids such as instructional material, handouts, evaluation forms, and visual aids; sets up audiovisual equipment, Webex presentations, and makes presentations when necessary.
• Contacts attendees and department representatives about training programs and employee development.
• Schedules the appropriate classroom and Webex sessions and prepares the physical setup.
• Partners with Training Coordinator to draft and distribute all training program schedules, communication, follow up, auditing and corresponding reporting.
• Assists the Senior Director of Learning & Development with additional duties as assigned to support the ongoing success of the training program.

Qualifications

• Must hold a Bachelor's degree in a related business discipline or a minimum of 5 years’ experience in a property management role.
• A minimum of 2 years' experience working in a role within a Learning & Development or Training group is required. 
• Must have experience in facilitating classes in person and virtually.
• Ability to communicate with company employees effectively and professionally at various levels, trainers from other companies, professional training group members, and consultants by phone, in person, virtually, or through written correspondence is required.
• Ability to perform duties with minimal direction is required.
• Ability to successfully collaborate with a team when needed.
• Strong computer skills and excellent oral and written communication skills is required. Bilingual (English & Spanish) preferred.
• Proficiency in Microsoft Office applications, LMS, and SharePoint required.
• Must have a working knowledge of Property Management Systems and PropTech. YARDI/CRM knowledge and experience highly preferred.
• Must have demonstrated leadership skills with previous role.
• Must be willing to travel (25% minimum) to the corporate office (McLean, VA), to various properties throughout multiple regions/states, as needed.

As part of the interview process, candidates must be willing to provide a sample 10-15 minute facilitation demonstration upon request.