Training Manager

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
Overview 
We are seeking a highly motivated and experienced Training Manager to join our team. The ideal candidate will have a strong background in delivering training programs and managing training team and scheduling with a specific focus on our company's products. The Training Manager will oversee a team of trainers, ensuring that training initiatives align with company objectives and meet the needs of customers and stakeholders. They will play a crucial role in enabling our customers to have a deep understanding of our products and can effectively communicate their value and functionality to customers. 
This is a hybrid role (1-2x per week) in our Atlanta, GA office.
Key Responsibilities: 
1. Product Knowledge: 

• Develop a comprehensive understanding of the company's products, including features, functionality, benefits, use cases, and competitive positioning. 
• Stay up to date with product updates and changes to ensure accurate and current product knowledge. 

2. Team Leadership and Management: 

• Lead, mentor, and manage a team of trainers, their training delivery schedules 
• Set clear performance expectations, conduct regular performance evaluations, and provide coaching and development opportunities. 

3. Training Delivery: 

• Conduct engaging and informative training sessions, workshops, and webinars to educate customers about the products. 
• Utilize a variety of training methods, such as presentations, hands-on demonstrations, e-learning modules, and interactive activities. 

4. Training Program Design: 

• Design and implement training programs/content that effectively convey product knowledge to various target audiences, including employees, sales teams, and customers. 
• Identify training needs and develop customized training modules to address specific requirements. 

5. Reporting: 

• Prepare and present regular reports on training program outcomes and team performance to senior management. 

6. Training Materials: 

• Develop and maintain training materials, including presentations, user guides, manuals, videos, and online resources, to support training initiatives. 

• Collaborate with product development and marketing teams to create and update product documentation, including brochures, spec sheets, and FAQs. 

7. Assessment and Evaluation: 

• • Implement assessments and evaluations to measure the effectiveness of training programs. 
  • Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods. 

8. Cross-functional Collaboration: 

• Work closely with Implementation teams, product managers, sales teams, and customer support to align training programs with product strategies and sales goals. 

• Foster strong communication between departments to ensure product knowledge is consistently shared and updated. 

Qualifications: 

• • Bachelor's degree in a relevant field (e.g., Business, Education, or Marketing).  
  • Minimum of 5 years of proven experience as a Training Manager or similar role, with a focus on product training delivery. 
  • Dental industry background and practice management software knowledge is required
  • Proficient in Microsoft Office Suite and Learning Management Systems (LMS). 
  • Strong presentation, communication, and interpersonal skills. 
  • Proficiency in using training software and tools. 
  • Analytical skills to assess training program effectiveness and make data-driven improvements. 
  • Ability to collaborate effectively with cross-functional teams. 
  • Strong organizational and project management skills. 
  • Certification in training and development is a plus. 

Join our dynamic team and help us ensure that our products are at the forefront of innovation and customer satisfaction.