Training Manager - Clark

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

1. 1. Supervises/Observes Training Delivery in class – uses
      - consistent and effective use of sound delivery observations through a combination of pre/in & post delivery observations
      - able to translate observations to thoughts and wants – delivery of feedback with a ‘Start/Stop/Continue’ approach
      - supervise/coach to both transmission/SBT scenarios – using an effective combination of regular short corrective coaching & long-term development planning.
      - plans and executes on 5-8 hours of documented – classroom/nesting observations per week spread over 1-3 days within a week.
      

1. 1. Guides/Coaches trainers on technical/soft-skills related aspects:
      - uses observations/audits/other mechanisms to ensure compliance to quality/compliance and other standards laid down by the organization
      - is able to coach through demonstration & guidance the prescribed standards as when necessary
      - coaches the T-Specs/ to effectively conduct/manage individual, group and class interactions for a minimum of 3-4 hours per week per trainer, unless advised in writing by TM
      - maintains updated and real-time trainer/personnel folder and is able to present relevant coaching documents/logs and forms for coaching and adult purposes

1. 1. Assesses/Analyzes/Monitors KPI Performance for waves:
      - is able to translate observations to prediction models – able to coach on course correction/compliance as needed
      - uses an effective data gathering/analysis system to monitor learner/class performance – observations/weekly readouts/skip levels/assessment scores/attrition data etc
      - assess training using the analytical tools, has updated, accurate & real time performance and gaps and action plans related information on the waves in class/neo/nesting and about the program performance at EGS
      - maintains updated information in prescribed performance storage tools, gathers information as required

1. 1. Create effective action plans for improvements in training results – basis a/b/c/d/e – ensuring value delivery to EV/CV/SV

1. 1. Reports out weekly/bi-monthly/monthly – training performance – basis a/b/c

1. 1. Collaborates with the TA/TM/CM groups to schedule and assign optimal resources to ensure training delivery

1. 1. Supervises/Coaches/Develops training material/tools/environments as required by the program – based:
      - upon the intel gathered from a/b/c/ - ground level observations
      - as per client mandated/e-Tel prescribed
      - as deemed appropriate by the manager/training team based on observations/facts & data

1. 1. Attends client interactions/presents results/KPIs as required./ Meets & interacts regularly with learners.

Additional Information

All your information will be kept confidential according to EEO guidelines.