Training & Onboarding Specialist - Crown & Bridge (Dallas, TX)

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for a Training & Onboarding Specialist - Crown & Bridge to join our rapidly growing venture-backed company. The Training & Onboarding Specialist - Crown & Bridge will develop, update, and ensure adherence to standard operating procedures, training curricula, and onboarding programs to drive the fabrication of high quality products across our state-of-the-art dental lab. In this role, you will join a team of 3+ subject matter experts in a brand new, digital-only facility in Dallas, TX. You will be responsible for ensuring that new and existing hires are regularly trained and onboarded in accordance with the latest operating procedures across crown & bridge, implants, dentures, and other products. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard Learning and Development Department” to support aggressive growth targets, this is the right place for you! 

What You'll Do

• Drive Intellectual Capital: Continuously research and drive creation of best practices to develop training and onboarding materials that will enable rapid scale without compromising on quality 

• Problem Solve: Quickly troubleshoot people, process, and technology issues to identify improvement opportunities in regards to training and onboarding processes.

• Quality Adherence: Monitor and enforce adherence to strict manufacturing quality standards and roll up your sleeves when challenges come your way. High quality is key to efficient scalability!

• Train & Teach: Continuously train and support a team of 75+ technicians to help them improve performance when executing daily operational tasks. Includes regularly running training programs with different groups of individuals and measuring improvements

• Collaborate: Work with teams on the ground to proactively identify and address high priority improvement opportunities and creative solutions

• Report directly to our Training & Onboarding Department Lead 

What We're Looking For

• Ability to be full-time in office Mon-Fri 

• 5+ years of strong technical experience across crown & bridge finishing processes 

• Ability to be full-time onsite in Dallas location Mon-Fri 

• Proven track record of improving quality at a team and/or department level

• Comfortable running training programs for large groups of individuals 

• Passion for developing, iterating on, and driving training materials to support individuals in improving their performance 

• High level of comfort with digital tools and technology

• Very high attention to detail and organizational skills

• Natural curiosity and ability to learn new concepts, tools, and workflows quickly

• Strong self-motivation, self-direction, and ability to work through ambiguous situations

• Excellent communication and stakeholder management skills

Bonus Points For

• Previously built and/or led training program(s) in a dental lab for other dental restorations (e.g., implants, dentures, night guards)

• Recognized Graduate, CDT or higher certification

• Outstanding professional references to share

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status or any other legally protected characteristics.