Training Partner

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition.
We're currently looking for: Our team is seeking someone inspired to incite enthusiasm in customers and employees through training. We want to give our learners confidence that their software does what they need it to do and encourage them to use it in new ways. As a Training Partner on the Post-Sales Enablement team, you will be designing training that skips past 'rigid' or 'boring', and instead shoots for world-class experiences that have impact. If you're experienced in designing engaging and high-quality adult education, please apply.
The Training Partner role will work directly with subject-matter experts, developers, and other designers to create training that focuses on adoption of products and processes, retention of customers, and enjoyment for every learner. "Nothing great was ever achieved without enthusiasm" - Ralph Waldo Emerson
To succeed in this role you must have experience in:

• Take on key projects with high visibility, explore new formats, and push for quality to ensure the team's success.
• Work consultitively with business leaders, colleagues, customers, and independently to assess training needs.
• Present training solutions to address content and quality gaps.
• Identify solid strategies through needs assessments and research.
• Coordinate with a project team and stakeholders to meet desired outcomes/objectives.
• Scope and prioritize training requests, create an action plan that details tasks/timeframes to address training needs.
• Manage all aspects of the training development cycle including needs analysis, design, development, implementation, and evaluation.
• Produce engaging, impactful learning materials and programs; including interactive eLearning, documents, videos, ILT, VILT, learning assessments, and certification exams.
• Continuously evaluate and report on feedback and outcomes, identify improvements.
• Seek continuous improvement and problem-solve; try new ideas and challenge the status quo to improve our content and meet business needs.
• Collaborate with the team to innovate, improve processes, and by helping teammates succeed in their projects.
• Manage multiple assignments simultaneously while meeting deadlines and quality standards.

Desired Qualifications:

• 3+ years of experience designing training content and programs is required.
• Experience using instructional design learning models (such as ADDIE, SAM, and Bloom's Taxonomy) and adult learning theories.
• Proven project management skills, organization, follow-through, and problem-solving.
• Top-tier interpersonal and written/oral communication skills.
• Advanced critical thinking and analytical skills.
• Attention to detail with an eye for balancing form vs function.
• Able to analyze situations, make independent decisions, and prioritize multiple projects to meet deadlines.
• Stays up to date with training industry best practices and willing to try new ideas.
• Can explain complex, technical concepts clearly to any audience.
• Able to adopt and learn new systems and software quickly.

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.