Training Specialist

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Motorola Solutions Worldwide Education is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end-user training content across the MSI solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description

Create, prepare, and deliver domestic and international Training Programs (New Hire Training, Skills-Based Training, Weekly Training, Soft skills Training, Systems Training, etc). Involved in the implementation of new businesses, processes/procedures, skill-sets, systems, and/or technology enhancements requiring documentation and support.

Functions of the Training Specialist include but are not limited to:

• Create, prepare and deliver classroom-based training programs. Responsible for the administration and scheduling of all training programs
• Ability to work closely with Agents, Management, and Business Partners
• Deliver Foundational training programs
• Develop and automate material for Service Desk Training program
• Track and report training hours for trained program
• Additional duties and responsibilities may be assigned as needed

Qualifications:

• Bachelors Degree
• OR 2+ years of customer service, instructional, training, or project/product management experience
• Candidates must demonstrate proficiency in a Dispatch Services, Customer Care Service Desk, or similar roles skillset. Additional skillsets and experience in project management, documentation creation, or classroom training are a plus.
• Must be team-oriented; position is team-based and behaviors are heavily weighted in overall performance
• Ability to work and make decisions with minimal supervision
• Excellent oral, written, and formal presentation skills required
• Ability to travel internationally is a plus
• Exceptional interpersonal skills required
• Exhibit strong ownership and follow-through

#LI-MM1

Basic Requirements

• Bachelors Degree
• OR 2+ years of customer service, instructional, training, or project/product management experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.