Training Specialist

As passionate about our people as we are about our mission.
What We're All About
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Training Specialist to be a shared resource between Support and Training that will be responsible for both internal and external training's as well as continuing to develop written courses and knowledge-based documentation.
Responsibilities

• Conduct training courses for customers and employees in the use of complex situations for multiple products
• Continue the development of knowledge-based documentation
• Interacts with functional organizations to develop specifications for content of courses
• Prepares agendas and sets expectations for training sessions
• Works with Development, Implementations, Product, and Support to ensure that course material reflects current product features
• Instructs participants in both web and in person sessions and follows up to determine applicability of course materials
• Will assist in designing and developing computer-based training curriculum for internal and external customer base
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Ensures that training courses address all levels of customers in the use of company products/services
• Designs course outlines, identifying supporting technical documentation and developing training exercises (homework) and trainer notes
• Assesses needs for future course development

Experience And Knowledge

• Typically requires a minimum of 2 years of experience in either software training, course development, course delivery, or the financial industry
• Has basic technological skillset typically considered intermediate experience in basic Microsoft Office applications
• Has some understanding of the products and the training process
• Possesses self-management, time management, and solid communication skills
• Able to identify areas of opportunity within the realm of training and support the training initiatives
• Able to manage multiple priorities and perform administrative tasks to support the department
• Excellent customer service skills
• Have some experience understanding software in a hosted solutions environment
• Will interact with all internal departments on occasion for assisting in scheduling internal product training
• Able to travel at least 70% of the time

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid & Remote Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Generous Retirement Benefit Plans, including a company-matching HSA program.
• Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back To The Community
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.