Training Specialist

The Training Specialist will report to the Manager of Operations Training & Development and will be responsible for the design, development, implementation, coordination, and facilitation of the Operations training and development program. The Training Specialist will work in collaboration with Operations leadership and the executive team to support key business and people objectives. They will work on business-specific strategic imperatives that focus on assessing and diagnosing organizational needs, driving change, and delivering best-in-class training solutions to support the business strategy. The right candidate will be driven by the opportunity to learn, grow and push their professional boundaries.
Salary: $62,500.00/Annually
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
 

WHAT WILL YOU LEARN IN THE FIRST 6 MONTHS:

• Integra Partner’s business model and its role in providing health care services to our customers
• In-depth understanding of Integra Partner’s business processes and technical systems that support our core operations
• Working knowledge of Eloomi, Integra Partner’s new learning management tool
• Understanding and alignment of the training department’s strategic and tactical goals with organizational and business priorities

WHAT WILL YOU ACCOMPLISH IN THE FIRST 12 MONTHS:

• Develop and implement new hire and refresher training programs for select operational areas 
• Implement and maintain Integra’s new learning management software
• Develop best-in-class learning content based on different learner personas
• Implement and track learning metrics to measure the effectiveness of the training program
• Develop key processes to use feedback from training assessments, the quality assurance team and leaders to design individual training plans to help improve employee performance

EDUCATION:

• BS or BA Degree in Business Management, Human Resources, Engineering, Education and Learning, Applied Behavioral Science, Organizational Development, or related field required, or 2 Years of experience in training & development in lieu of degree.

EXPERIENCE:

• 2+ Years of experience in Training & Development, healthcare experience preferred in a training environment.
• Knowledge and practical experience with Utilization Management within the healthcare industry, including pre-authorization and utilization reviews, along with medical claims processing.
• Proven experience in designing multiple training events in a corporate setting.
• Extensive knowledge of instructional design theory and learning principles.
• Familiarity with traditional and modern training methods, tools, and techniques.
• Experience training for call center or Operations areas in the health care industry preferred.
• Adequate knowledge of learning management software. Experience using training tools such as Articulate or Captivate and learning management solutions preferred.
• Experience using learning management software such as Eloomi preferred.
• Understanding of career development and employee engagement practices and experience measuring engagement and implementing practices to increase organizational performance.
• Demonstrated enthusiasm about the growth and development of people to reach their full potential through skill building experiences.
• Ability to execute and thrive in a fast paced, changing, matrixed and highly collaborative environment.
• Must be able to manage large scale, complex projects for the company on time, within budget and with agreed upon deliverables.
• Strong facilitation, communication, presentation and training skills.
• Ability to lead and motivate others.
• Ability to interact effectively across all levels of the organization.