Training Specialist

GoHealth Intro: 

As a leading health insurance marketplace, Go Health’s mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply:

GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:

GoHealth is actively seeking a Training Specialist to join our Learning and Development team. As part of this collaborative team, the Training Specialist will be responsible for providing an exceptional learning experience and ensuring the successful implementation and execution of our training programs. This position will be responsible for delivering onboarding training courses, ensuring certification completion, and meeting or exceeding key performance indicators. They will foster an inclusive learning environment and provide feedback and ideas on curriculum, training policies, and procedures. This role requires an individual with excellent communication and organizational skills, as well as experience in facilitation.

What You’ll Do:

• Deliver training curriculum to lead our new hire agents in getting to or above program average on key performance indicators as quickly as possible.
• Reviews materials for instructor-led and online training (including interactive tutorials and rich media educational videos).
• Facilitates face to face or virtual learning for topics that include products, systems, new hire education, and continuing education.
• Understands and adheres to all training policies and procedures; contributes to process improvement initiatives to streamline and improve operational efficiencies.  
• Oversee completion of eLearning and online assessments.
• Ensure agents complete carrier certification and are appointed to sell upon completion of Training.
• Documentation of learners’ progression, proficiencies and behavioral trends.
• Acclimate new hires to the GoHealth culture.

What We’re Looking For:

• Proficient in MS Office (PowerPoint, Word, Excel, Outlook)
• Exemplary communicator with a collaborative working style
• A critical eye for nuance, detail, and editorial principles
• Medicare insurance industry and/or inbound sales center experience preferred
• Continuous learner with a passion for coaching and developing people
• Experience with measuring training effectiveness preferred

Benefits & Perks:

• Open vacation policy
• 401(k) program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• GoHealth is an equal opportunity employer

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